Account Manager

Ocean Technologies Group; Newcastle; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

OneOcean, a unified maritime brand, is seeking an Account Manager in the UK Newcastle area. You will manage and grow key customer relationships, drive renewals, and identify opportunities through upselling and cross-selling.

The role is permanent and hybrid in Newcastle, with responsibility across strategic accounts in technology, SaaS, or services, leveraging CRM and cross-functional collaboration to deliver value.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• MBA preferred.
• Extensive experience in account management, customer success, or related roles.
• Knowledge of the maritime industry and crewing, training, or QHSE.
• Proven track record of managing high-value client accounts and revenue growth.
• Strong leadership and cross-functional collaboration.
• Expertise in client relationship management and long-term partnerships.
• Ability to analyse client data and develop strategic account plans.
• Strong presentation and public speaking skills.
• Ability to travel domestically and internationally.

Responsibilities

• Participate in regular check-ins and business reviews to maintain relationships.
• Develop org charts and stakeholder engagement plans with the CEM.
• Attend C-Level engagements to align on strategic objectives.
• Qualify decision-making processes and criteria to drive deals forward.
• Position solutions by assessing pain points and business impact.
• Drive upsell and cross-sell opportunities to expand revenue.
• Support renewals and contract negotiations to maximise lifetime value.
• Demonstrate product value with ROI proposals and solution strategy.
• Collaborate with Rev Ops and Deal Desk for contract reviews and approvals.

Skills

Account management

Customer relationships

Sales skills

Public speaking

Presentation skills

Team leadership

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree in business/marketing or related field

MBA preferred

Job description

Department: Revenue
Employment Type: Permanent
Location: UK - Newcastle

Description

Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.

Our Mission

Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.

Why Join OneOcean Crew?

• Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
• Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
• Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.

Account Manager

As a Account Manager you will be responsible for managing and growing customer relationships. You will act as the primary point of contact for strategic accounts, ensuring customer satisfaction, driving renewals, and identifying new revenue opportunities through upselling and cross‑selling.

• Please note this role is hybrid based in our Newcastle office

Your Voyage Ahead

Account Management & Customer Relationships

• Participate in regular check‑ins and business reviews to maintain strong relationships
• Develop org charts and stakeholder engagement plans to navigate customer organizations in coordination with the CEM
• Attend the CEM-led C-Level engagements in order to remain aligned on the strategic objectives being driven by Customer Engagement

Sales & Revenue Growth

• Qualify decision‑making processes, criteria, and compelling events to drive deals forward
• Assess pain points and business impact to position the right solutions
• Drive upsell and cross‑sell opportunities to expand revenue within key accounts
• Support renewals and contract negotiations to maximize customer lifetime value

Value Demonstration & Commercial Execution

• Work closely with your sales counterparts to demonstrate product value
• Develop and present ROI and business case proposals and solution strategy for customers
• Own quote preparation, pricing discussions, and deal negotiations along with your sales counterparts
• Collaborate with Rev Ops and Deal Desk for contract review and approvals

Success Metrics

• Revenue growth through upsells and cross‑sells
• High renewal and retention rates

Recommended To Bring On Board

• Bachelor’s degree in business, Marketing, or a related field (MBA preferred)
• Professional certifications in customer success, account management, or sales are a plus
• Extensive experience in account management, customer success, or related roles within technology, SaaS, or service industries
• Knowledge of the maritime industry and experience in crewing, training, or QHSE departments
• Proven track record of managing high-value client accounts and driving revenue growth through strategic account development
• Strong leadership experience, including team management and cross-functional collaboration
• Expertise in client relationship management and developing long-term client partnerships
• Ability to analyse client data and develop strategic account plans
• Strong presentation and public speaking skills
• Ability and willingness to travel (domestic and international