Hybrid Account Liaison: FMCG Operations & Planning

THG; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave

Staff discount up to 50%

On-site staff shop

Job summary

THG is seeking a highly organised Account Liaison Officer to join our fast-paced co-manufacturing division, reporting directly to the Commercial Director. This role sits at the heart of the partnership between external co-manufacturing partners and THG’s internal teams.

You will own day-to-day customer communication, manage forecasts, purchase orders, production timelines and stock reconciliations, ensuring a smooth end-to-end process from inception to dispatch.

Qualifications

• Experience in customer service, client liaison, or production administration.
• Strong written and verbal communication, with professional relationships.
• High accuracy in order processing and data management.
• Basic understanding of production workflows and supply chain processes.

Responsibilities

• Be the day-to-day contact for customers on production updates and dispatch schedules.
• Coordinate demand, supply, and production with internal teams to meet OTIF targets.
• Translate purchase orders into production and planning schedules in THG systems.
• Reconcile free-issued stock and keep finance updated on movements.

Skills

Customer liaison

Communication skills

Order processing

Excel

ERP/MRP systems

Attention to detail

Manufacturing knowledge

Tools

Microsoft Excel

ERP/MRP portals

Job description

THG is seeking a highly organised Account Liaison Officer to join our fast-paced co-manufacturing division, reporting directly to the Commercial Director. This role sits at the heart of the partnership between external co-manufacturing partners and THG’s internal teams.

You will own day-to-day customer communication, manage forecasts, purchase orders, production timelines and stock reconciliations, ensuring a smooth end-to-end process from inception to dispatch.