Co-Manufacturing Customer Success Manager

THG; Manchester; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

On-site gym

Staff discount on THG brands

Hybrid/Remote working pattern

Annual company bonus potential

Job summary

THG Manufacturing is seeking a Customer Services Manager to join our co-manufacturing division. You will act as the main link between external partners and internal teams, driving order tracking, forecasts, and production timelines. Hybrid role with on-site and remote days.

You will coordinate across Planning, Production, Materials, Quality, and Dispatch, ensuring accurate order processing and data alignment within THG systems. Strong communication and ERP experience are essential.

Qualifications

• Previous experience in a customer service, client liaison, supply chain coordination, account coordination, or production administration role (ideally within FMCG, food & beverage, packaging, or manufacturing).
• Strong verbal and written communication skills with the ability to maintain clear, professional, and positive customer relationships.
• High accuracy in order processing, stock reconciliation, and maintaining system data.
• Basic understanding of production workflows, material lead times, and supply chain processes.
• Strong working knowledge of Microsoft Excel (pivot tables, lookups, reporting spreadsheets) and comfort working with ERP, MRP, or proprietary ordering portals.

Responsibilities

• Act as the primary operational conduit between external co-manufacturing partners and internal site functions (Production, Planning, Logistics, Quality).
• Drive day-to-day operational execution, clear customer communication, and end-to-end order tracking from inception to dispatch.
• Coordinate with internal factory teams to ensure client requirements are understood and executed smoothly.
• Raise and track bottlenecks or supply chain escalations with internal stakeholders and the Commercial Director.

Skills

Customer service

Account coordination

Production administration

Stock reconciliation

Communication

Tools

THG Ingenuity

ERP/MRP systems

Microsoft Excel

Job description

THG Manufacturing is seeking a Customer Services Manager to join our co-manufacturing division. You will act as the main link between external partners and internal teams, driving order tracking, forecasts, and production timelines. Hybrid role with on-site and remote days.

You will coordinate across Planning, Production, Materials, Quality, and Dispatch, ensuring accurate order processing and data alignment within THG systems. Strong communication and ERP experience are essential.