Hybrid Account Executive – Onboarding & Retention

Times Higher Education; Camden Town; Hybride; GBP 29 000 - 36 000; Plein temps

Résumé du poste

Times Higher Education is a data provider underpinning university excellence globally. The Account Executive role supports higher education customers by ensuring smooth delivery and helping them realise value from THE’s services.

Working with Business Development and Account Management, the role focuses on onboarding, retention and service delivery with operational excellence, while commercial growth remains with Account Management.

Qualifications

• Experience in sales, customer success, account support, or onboarding.
• Able to manage a high volume of accounts and prioritize effectively.
• Exposure to the higher education sector is an advantage.
• CRM experience (Salesforce or similar).

Responsabilités

• Onboard customers and ensure successful delivery of services.
• Support onboarding, handle queries, and manage renewals.
• Coordinate delivery across teams and maintain client communications.
• Maintain Salesforce records and share feedback to stakeholders.

Connaissances

Sales & CS experience

High-volume account handling

Communication skills

Problem solving & detail

Commercial awareness

International portfolios (adv)

Outils

Salesforce

Description du poste

Times Higher Education is a data provider underpinning university excellence globally. The Account Executive role supports higher education customers by ensuring smooth delivery and helping them realise value from THE’s services.

Working with Business Development and Account Management, the role focuses on onboarding, retention and service delivery with operational excellence, while commercial growth remains with Account Management.