Education SaaS Client Success Executive (Hybrid)

Times Higher Education; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Times Higher Education is seeking an Account Executive to support higher education customers by ensuring smooth delivery and fulfilment of services for lower-spending accounts. The role focuses on onboarding, retention and service delivery through operational excellence while Account Management handles commercial growth and data subscriptions.

You will work with Sales, Account Management, Finance and Product to understand and deliver customer requirements, maintaining accurate records in

Qualifications

• Experience in sales, customer success, account support, client services or onboarding, ideally in a SaaS, data or subscription business.

Responsibilities

• Onboarding & service delivery: support customer onboarding and ensure successful delivery of services.
• Customer success & retention: help customers maximise value, monitor satisfaction, manage renewals and communicate price adjustments.

Skills

Sales experience

Customer success

Account support

Onboarding

CRM knowledge

Tools

Salesforce

Job description

Times Higher Education is seeking an Account Executive to support higher education customers by ensuring smooth delivery and fulfilment of services for lower-spending accounts. The role focuses on onboarding, retention and service delivery through operational excellence while Account Management handles commercial growth and data subscriptions.

You will work with Sales, Account Management, Finance and Product to understand and deliver customer requirements, maintaining accurate records in