Retention Account Manager — EdTech (Hybrid)

Digital Theatre; England; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

Hybrid working

Wellbeing Day

Job summary

Digital Theatre+ is seeking a commercially minded Account Manager to join our Retention team on a 12-month fixed-term contract, hybrid working. You will manage a varied portfolio of customers in the education sector, own renewals, and identify opportunities to retain and grow accounts.

You’ll balance relationship-building with confident negotiations, proactive account management and achievement of retention targets, while collaborating with Success, Sales, Marketing and Product teams.

Qualifications

• 2-3 years' experience in sales, account management or customer success.
• Strong commercial awareness and negotiation skills.
• Excellent objection-handling and solution-focused mindset.
• A proactive, results-driven approach with ownership of accounts.
• Ability to manage high-volume, fast-paced workloads.

Responsibilities

• Managing customer relationships across a diverse education sector portfolio.
• Owning the renewal process and proactive engagement before renewal dates.
• Negotiating commercial terms and outcomes to maximise value.
• Identifying at-risk accounts and taking steps to retain them.
• Spotting opportunities to strengthen relationships and value.
• Balancing high activity with strong attention to detail.
• Maintaining accurate renewal activity, forecasts and records.
• Collaborating with Customer Success, Sales, Marketing and Product teams.

Skills

Relationship building

Renewals

Negotiation

Account management

CRM proficiency

Multi-country accounts

Education

Bachelor's degree in Business or related field

Tools

HubSpot

Job description

Digital Theatre+ is seeking a commercially minded Account Manager to join our Retention team on a 12-month fixed-term contract, hybrid working. You will manage a varied portfolio of customers in the education sector, own renewals, and identify opportunities to retain and grow accounts.

You’ll balance relationship-building with confident negotiations, proactive account management and achievement of retention targets, while collaborating with Success, Sales, Marketing and Product teams.