Hybrid 4PL Contract Operations Lead

Yusen Logistics; Northampton; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Individual health cover

Free Eye Test *

25 days’ holiday (excluding bank hols)

Volunteer Leave (5 days) per year

Up to 10 days international remote工作

Critical Illness Cover

Health cash plan

Wellbeing app

Online fitness platform access

On-site mental health first aiders

Employee discounts and benefits

Free 24/7 online GP and mental health支

Job summary

Yusen Logistics is seeking a 4PL Contract Operations Manager to oversee pharmaceutical contracts from our Northampton site (NN7 2FR). This hybrid role allows up to three remote days per week, with regular travel to customers across Europe.

The role focuses on delivering operational excellence, service quality and financial objectives through close collaboration with the 4PL Contract Manager and partners. Salary £40,000–£45,000 depending on experience.

Qualifications

• Experience in a 3PL/4PL pharmaceutical environment.
• Proven ability to deliver SLA/KPI performance in contractual settings.
• Strong stakeholder and customer relationship management.
• Competence in root cause analysis and service recovery.
• Strong analytical and reporting capabilities.
• Proficient in MS Office, especially Excel.

Responsibilities

• Manage and lead SLAs and KPIs across multiple pharmaceutical contracts.
• Monitor service performance and investigate issues via root-cause analysis.
• Serve as primary operational escalation point for customer service issues.
• Prepare and present operational reviews and KPI dashboards to customers and senior mgmt.
• Build strong customer relationships through governance meetings and reviews.
• Support Contract Manager with Profit & Loss delivery for accounts.
• Ensure GDP compliance and adherence to quality standards and procedures.
• Maintain up-to-date operational procedures in the QMS.
• Coordinate end-to-end 4PL logistics activities, focusing on final mile ops.
• Drive continuous improvement initiatives with 4PL team.

Skills

Logistics management

SLA/KPI management

Stakeholder management

Root cause analysis

Analytical reporting

Communication skills

Tools

Microsoft Excel

Job description

Yusen Logistics is seeking a 4PL Contract Operations Manager to oversee pharmaceutical contracts from our Northampton site (NN7 2FR). This hybrid role allows up to three remote days per week, with regular travel to customers across Europe.

The role focuses on delivering operational excellence, service quality and financial objectives through close collaboration with the 4PL Contract Manager and partners. Salary £40,000–£45,000 depending on experience.