Hands-on Warehouse Operations Leader

Yusen Logistics (UK) Ltd; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Health cover

25 days holiday + 5 volunteer leave

Critical Illness Cover

Wellbeing app

On-site mental health first aiders

Employee discounts

Job summary

Yusen Logistics operates a busy Erith site and is recruiting a Warehouse Operations Manager to lead day-to-day activities, ensure safety and compliance, and drive cost-aware performance. The role includes coaching the team, handling recruitment, training, and performance, plus managing customer inquiries outside regular hours.

You will oversee facilities, contractor safety, and equipment checks while monitoring KPIs and delivering the agreed budget targets.

Qualifications

• Experience managing day-to-day warehouse operations.
• Strong supervisory/management experience in a logistics environment.
• Experience tracking, analysing and improving KPIs.
• Proficient in WMS and IT tools (Outlook, Excel, PowerPoint).
• Knowledge of HSE regulations and safe working practices.
• Experience conducting disciplinaries, grievances and investigations.

Responsibilities

• Drive a process-led culture across all warehouse activities.
• Lead and develop the warehouse team, ensuring H&S compliance.
• Manage recruitment, onboarding, training and performance.
• Support investigations, disciplinaries and return-to-work meetings.
• Act as main contact for customer queries outside standard hours.
• Oversee facilities management and safe contractor engagement.
• Carry out equipment and safety checks for a compliant environment.
• Ensure KPIs are tracked, analysed and improved through action plans.

Skills

Warehouse operations management

Supervisory/management experience

KPI analysis

Tools

WMS

Outlook

Excel

PowerPoint

Job description

Yusen Logistics operates a busy Erith site and is recruiting a Warehouse Operations Manager to lead day-to-day activities, ensure safety and compliance, and drive cost-aware performance. The role includes coaching the team, handling recruitment, training, and performance, plus managing customer inquiries outside regular hours.

You will oversee facilities, contractor safety, and equipment checks while monitoring KPIs and delivering the agreed budget targets.