Logistics Coordinator

Yusen Logistics; Northampton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Volunteer Leave

International remote work

Free Eye Test

Referral Scheme

Cycle to Work

Critical Illness Cover

Online fitness platform

Mental Health First Aiders

Gym membership discounts

Job summary

Yusen Logistics is seeking a Logistics Coordinator at our Northampton site (NN7 2FR) to coordinate Nordic shipments. The role combines customer liaison with haulier coordination, supported by good IT skills and attention to detail.

The position offers a 9:00–17:00 shift, with up to three days of home working and a salary of £30,750. Responsibilities include real-time shipment monitoring, KPI-driven work, and close collaboration with customers and suppliers.

Qualifications

• Experience in logistics administration or coordination is desirable, but training can be provided.
• Outstanding customer service skills.
• Experience in a fast-paced environment.
• High attention to detail.
• Good IT skills, including MS Office and Excel; transport management systems knowledge is beneficial.
• Ability to build strong relationships with internal and external stakeholders.

Responsibilities

• Daily oversight of supplier warehouse and transportation activities; real-time shipment monitoring and proactive adjustment of plans.
• Build and maintain relationships with customers and suppliers.
• Query resolution and complaint management with regular shipment status updates.
• Proactively liaising with carriers to resolve in-transit issues.
• Adhere to SOPs and ensure compliance with legislative requirements.
• Be accountable for meeting KPI targets and support process improvements.
• Ensure system data is accurate and assist with reporting and performance analysis.

Skills

Customer service

Attention to detail

MS Office

Excel

Transport management systems

Tools

Transport management systems

Job description

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Role Overview

We are looking for a Logistics Coordinator to be based at our Northampton SDC site (NN7 2FR). This role will be responsible for the smooth coordination and execution of Nordic shipments through thorough communication with our customers and hauliers. The successful candidate will have excellent customer service skills and ideally some previous experience working within a logistics / transport operation.

The shift pattern for the position is Monday to Friday, 9:00 to 17:00, with up to three days working from home (subject to business requirements). This is a full-time, permanent position offering a salary of £30,750.

Key Responsibilities

• Daily oversight of supplier warehouse and transportation activities. Real-time monitoring of shipments, anticipating risks and adjusting plans accordingly.
• Build and maintain excellent relationships with customers and suppliers.
• Query resolution and complaint management, providing regular communication to the customer on the status of shipments and any anticipated issues or delays.
• Proactively liaising with carriers to resolve in-transit issues.
• Adhere to standard operating procedures and ensure compliance with relevant legislative requirements.
• Be accountable for meeting both individual and team KPI targets, supporting work on process improvement and standardisation in relation to Quality, Service and Cost.
• Ensure system data is accurate and up-to-date and assist with reporting / analysis on performance.

What You Will Bring To The Role

• Previous experience in a logistics administration / coordination role is desirable, but training can be provided to the right candidate.
• Outstanding customer service skills.
• Experience of working within a fast-paced environment.
• High attention to detail.
• Good IT skills, including MS Office and Excel (previous use of transport management systems is beneficial).
• The ability to build strong relationships with internal and external stakeholders.

What We Offer

• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave subject to management approval
• Up to 10 days’ international remote working
• Free Eye Test
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online fitness platform (e.g., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition)
• On-site Mental Health First Aiders
• Employee benefits including up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Health cash plan
• Tailored development and career opportunities

Why Join Us?

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.

Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow.