Hybrid 24/7 Technical Resource Coordinator (6m)

idibu; Reading; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave 24–28 days + bank hols

Pension scheme

Health & wellbeing benefits

Cycle to work

Job summary

Thames Water is seeking a Technical Resource Coordinator in Reading to join the 24/7 Operational Control Centre. The role coordinates responses to operational issues, supports field teams, and aims to prevent pollution, flooding and Health & Safety incidents.

It is a 6-month secondment with hybrid working (10 days in the office, 4 from home) and day/night shifts. You don’t need a wastewater background; strong organisation and prioritisation are essential.

Qualifications

• Experience coordinating responses to reports of asset failures.
• Experience with real-time scheduling and out-of-hours work.
• Experience dealing with pollution and compliance incidents.
• Ability to prioritise and manage multiple tasks in a busy environment.

Responsibilities

• Coordinate responses to reports of asset failures and escalate as needed.
• Manage real-time scheduling, including out-of-hours reactive work.
• Support first responders dealing with pollution and compliance incidents.
• Ensure high-priority jobs are progressed within required timescales.
• Complete live scenario checks before confined-space sewer entries for safe work.
• Work closely with Field and Site Managers to resolve operational issues.

Skills

Coordination & scheduling

Click & Workforce Management

Customer service

SCADA alarms

Tools

Click scheduling systems

Workforce Management

Job description

Thames Water is seeking a Technical Resource Coordinator in Reading to join the 24/7 Operational Control Centre. The role coordinates responses to operational issues, supports field teams, and aims to prevent pollution, flooding and Health & Safety incidents.

It is a 6-month secondment with hybrid working (10 days in the office, 4 from home) and day/night shifts. You don’t need a wastewater background; strong organisation and prioritisation are essential.