Technical Resource Coordinator

idibu; Reading; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave 24–28 days + bank hols

Pension scheme

Health & wellbeing benefits

Cycle to work

Job summary

Thames Water is seeking a Technical Resource Coordinator in Reading to join the 24/7 Operational Control Centre. The role coordinates responses to operational issues, supports field teams, and aims to prevent pollution, flooding and Health & Safety incidents.

It is a 6-month secondment with hybrid working (10 days in the office, 4 from home) and day/night shifts. You don’t need a wastewater background; strong organisation and prioritisation are essential.

Qualifications

• Experience coordinating responses to reports of asset failures.
• Experience with real-time scheduling and out-of-hours work.
• Experience dealing with pollution and compliance incidents.
• Ability to prioritise and manage multiple tasks in a busy environment.

Responsibilities

• Coordinate responses to reports of asset failures and escalate as needed.
• Manage real-time scheduling, including out-of-hours reactive work.
• Support first responders dealing with pollution and compliance incidents.
• Ensure high-priority jobs are progressed within required timescales.
• Complete live scenario checks before confined-space sewer entries for safe work.
• Work closely with Field and Site Managers to resolve operational issues.

Skills

Coordination & scheduling

Click & Workforce Management

Customer service

SCADA alarms

Tools

Click scheduling systems

Workforce Management

Job description

We’re looking for a Technical Resource Coordinator to join our Waste Operational Control Centre in Reading. This is a varied role where no two shifts are quite the same. You’ll help coordinate our response to operational issues, support teams in the field and play an important part in preventing pollution, flooding and Health & Safety incidents.

You don’t need to come from a wastewater background. If you’re organised, comfortable juggling different priorities and able to react quickly when something changes, we’d like to hear from you.

Please note, this is a 6-month secondment contract.

What you’ll be doing as a Technical Resource Coordinator

You’ll be part of our 24/7 operational team, helping to keep things running smoothly. Your day-to-day work will include:

• Coordinating responses to reports of above-ground asset failures and escalating issues when needed.
• Managing real-time scheduling, including out-of-hours reactive work.
• Supporting first responders dealing with pollution and compliance incidents.
• Making sure high-priority jobs are progressed within the required timescales.
• Completing live scenario checks before confined-space sewer entries to help ensure work can be carried out safely.
• Working closely with our Field and Site Managers to resolve operational issues and support customers.

Base location:

Kemble Court, Reading, with hybrid working of 10 days in the office and 4 days from home.

Working hours:

This is a 24/7 shift role, with both day and night shifts:

• Days: 6:30am–6:30pm.
• Nights: 6:30pm–6:30am.

The rotating pattern includes longer periods of time off between shifts and may include weekends.

What you should bring to the role

We’re looking for someone who is organised, responsive and enjoys working as part of a team. You don’t need to be highly technical, as this is primarily a coordination and administration-focused role. But the ability to prioritise effectively and manage multiple tasks in a busy environment is essential.

Skills and experience that would be beneficial for this role:

• An understanding of the water or wastewater industry.
• Experience using Click and Workforce Management systems.
• Customer service, planning or scheduling experience.
• Experience allocating SCADA alarms.

Additional skills that would make you stand out:

• Good commercial awareness and an understanding of how customer outcomes can have financial implications.
• Experience managing challenging customer cases or complaints.
• Confidence working with complex information and using it to make informed decisions.

What’s in it for you?

• This role will be paid from £29,535 up to £37,000 depending on skills and experience
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.