Hybrid 1st Line Software Support Advisor

Brite Recruitment Ltd; Cam; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Profit sharing

Health benefits

Investors in People

25 days leave

Pension and healthcare

Job summary

Brite Recruitment Ltd is seeking a Software Support Advisor (1st Line) for Dursley with a salary of £28,000 plus bonus and benefits. You will handle first-line technical support, troubleshoot software issues, and assist with installation and configuration of software products.

The role includes a four-days-in-office, one day from home schedule and requires a full driving licence due to the office location. You will join a collaborative team and help ensure timely issue resolution and knowledge

Qualifications

• Experience in a technical support role with customer interaction.
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication.

Responsibilities

• Provide first-line technical support to clients via phone, email, and remote desktop.
• Diagnose and resolve software issues and assist with installation/configuration.
• Maintain records of interactions and escalate complex issues to 2nd line.

Skills

Technical Support

Problem-solving

Communication

Driving licence

Job description

Brite Recruitment Ltd is seeking a Software Support Advisor (1st Line) for Dursley with a salary of £28,000 plus bonus and benefits. You will handle first-line technical support, troubleshoot software issues, and assist with installation and configuration of software products.

The role includes a four-days-in-office, one day from home schedule and requires a full driving licence due to the office location. You will join a collaborative team and help ensure timely issue resolution and knowledge