1st Line Support Advisor

Brite Recruitment Ltd; Cam; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Profit sharing

Health benefits

Investors in People

25 days leave

Pension and healthcare

Job summary

Brite Recruitment Ltd is seeking a Software Support Advisor (1st Line) for Dursley with a salary of £28,000 plus bonus and benefits. You will handle first-line technical support, troubleshoot software issues, and assist with installation and configuration of software products.

The role includes a four-days-in-office, one day from home schedule and requires a full driving licence due to the office location. You will join a collaborative team and help ensure timely issue resolution and knowledge

Qualifications

• Experience in a technical support role with customer interaction.
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication.

Responsibilities

• Provide first-line technical support to clients via phone, email, and remote desktop.
• Diagnose and resolve software issues and assist with installation/configuration.
• Maintain records of interactions and escalate complex issues to 2nd line.

Skills

Technical Support

Problem-solving

Communication

Driving licence

Job description

Software Support Advisor (1st Line)
Dursley
£28,000 + bonus + benefits

A provider of software solutions, is looking for a Software Support Advisor toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!

BENEFITS

• Annual profit share bonus
• Health benefits
• As an Investor in People, our client commits to improve and progress their employees.
• 25 days annual leave (plus bank holidays)
• Good pension and healthcare schemes
• Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Software Support Advisor your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Software Support Advisor, you must have:

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

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