Hybrid IT Support Desk Analyst - 1st Line (Windows & 365)

Truespeed

Bath

Hybrid

GBP 30,000 - 32,000

Full time

8 days ago

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Benefits offered by this job

Free onsite parking

Hybrid working

Private healthcare

Wellbeing perks including 24/7 online

Job summary

Truespeed is seeking a Support Desk Analyst in Bath to resolve incidents and service requests quickly and professionally. You’ll use JIRA to log, prioritise and close tickets within SLAs, supporting colleagues across the business with Windows 11, Microsoft 365 and related tools.

Based at our Bath office, you’ll work three days onsite and two from home, in a full‑time permanent role with a salary of £30,000–£32,000 per annum.

Qualifications

1st Line IT Support, Service Desk or similar experience, including ticketing systems and SLAs.

Responsibilities

Provide friendly, professional 1st Line IT Support, working with senior colleagues on complex issues.
Manage and update JIRA incidents and requests, troubleshoot, resolve within SLAs and elevate appropriately.
Install, configure and maintain laptops, desktops, mobile devices, software and applications; support Windows 11, macOS, Microsoft 365, iOS and Android.
Remotely monitor and support devices using NinjaOne, Mosyle or similar RMM tools; use PowerShell for basic administration, troubleshooting and automation.
Administer Exchange Online, Entra ID, SharePoint, Teams and OneDrive; support onboarding/offboarding, including account creation and removal.
Assist with eDiscovery and Subject Access Requests (SARs).
Maintain accurate technical documentation and Confluence knowledge bases.