Hyb Assistant- Part Time

Cardiff University; Cardiff; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Cardiff University is seeking a friendly Hyb Assistant to join our Education Operations team, delivering information, advice and administrative support to students, staff and visitors. As a first point of contact, you will manage inquiries, keep records and systems updated, and coordinate appointments and events to help ensure an excellent student experience. Part-time, fixed-term for 12 months, with locations at Cathays, Newport Road and Heath Park.

Qualifications

• Experience in customer service or administrative role is advantageous.

Responsibilities

• Provide information, advice and administrative support to students, staff and visitors.
• Manage a range of enquiries and maintain records and systems.
• Coordinate appointments and bookings for students and staff.
• Support the delivery of student services and events.

Skills

Communication

Customer service

Organisation

IT skills

Tools

Microsoft Office

Job description

Hyb Assistant

We are seeking a friendly, organised and customer-focused Hyb Assistant to join our Education Operations team.

As a key first point of contact, you will provide information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience. You will manage a range of enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.

You will have excellent communication and customer service skills, strong organisational and administrative abilities, and good IT skills, including Microsoft Office. We are looking for someone who can work effectively in a busy environment, collaborate positively with colleagues, and take a proactive and professional approach to supporting students and delivering high-quality services. Previous experience in a customer service or administrative role would be advantageous.

Hybs are located at Cathay's, Newport Road and Heath Park sites. The exact locations available will be discussed at the interview stage.

There are 2 part-time posts available, both fixed-term for 12 months (17.5 hours per week and 30 hours per week).

Salary £25,754 - £26,615 per annum, pro rata for hours worked (Grade 3)

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Equality and diversity statement

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Cynorthwyydd Hyb

Rydym yn chwilio am Gynorthwyydd Hyb cyfeillgar, trefnus ac sy'n canolbwyntio ar gwsmeriaid i ymuno â'n tîm Gweithrediadau Addysg.

Fel pwynt cyswllt cyntaf allweddol, byddwch yn rhoi gwybodaeth, cyngor a chymorth gweinyddol i fyfyrwyr, staff ac ymwelwyr, gan helpu i sicrhau profiad rhagorol i fyfyrwyr. Byddwch yn ymdrin ag amrywiaeth o ymholiadau, yn cynnal cofnodion a systemau, yn cydlynu apwyntiadau a threfniadau, ac yn cefnogi'r gwaith o gynnig gwasanaethau a digwyddiadau i fyfyrwyr.

Bydd gennych sgiliau cyfathrebu a gwasanaeth i gwsmeriaid rhagorol, galluoedd trefnu a gweinyddu cryf, a sgiliau TG da, gan gynnwys Microsoft Office. Rydym yn chwilio am rywun a all weithio'n effeithiol mewn amgylchedd prysur, cydweithio'n gadarnhaol â chydweithwyr, a mabwysiadu ymagwedd ragweithiol a phroffesiynol o gefnogi myfyrwyr a chynnig gwasanaethau o safon. Byddai profiad blaenorol mewn rôl gwasanaeth i gwsmeriaid neu swydd weinyddol yn fanteisiol.

Mae’r hybiau wedi'u lleoli ar safleoedd Cathays, Heol Casnewydd a Pharc y Mynydd Bychan. Bydd yr union leoliadau sydd ar gael yn cael eu trafod yn y cam cyfweliad.

Mae 2 swydd rhan amser ar gael, ill dau am gyfnod penodol o 12 mis (17.5 awr yr wythnos a 30 awr yr wythnos).

Cyflog £25,754 - £26,615 y flwyddyn, pro rata am yr oriau a weithir (Gradd 3)

Caniateir i geisiadau gael eu cyflwyno yn Gymraeg, ac ni fydd cais a gyflwynir yn y Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.

Equality and diversity statement (Welsh)

Mae Prifysgol Caerdydd wedi ymrwymo i gefnogi a hyrwyddo cydraddoldeb ac amrywiaeth a chreu gweithle cynhwysol. Rydym o’r farn bod modd gwneud hyn drwy ddenu, datblygu a chadw ystod amrywiol o bobl o lawer o gefndiroedd gwahanol. Felly, rydym yn croesawu ceisiadau gan bobl o bob rhan o’r gymuned, beth bynnag fo’u rhyw, eu hethnigrwydd, eu hanabledd, eu cyfeiriadedd rhywiol, eu hunaniaeth draws, statws eu perthynas, eu crefydd neu eu cred, eu cyfrifoldebau gofalu neu eu hoedran. Rydym yn croesawu ac yn annog ceisiadau yn arbennig gan y rhai o grwpiau nad ydynt wedi’u cynrychioli’n ddigonol o fewn gweithlu'r Brifysgol, fel y rhai sy'n uniaethu fel LGBT+, o gefndiroedd ethnig leiafrifol neu'r rhai ag anableddau. Er mwyn helpu ein cyflogeion i sicrhau cydbwysedd rhwng eu gwaith a’u bywydau personol, byddwn hefyd yn ystyried cynigion i weithio’n hyblyg neu rannu swydd.