Hyb Assistant- Full time

Cardiff University; Cardiff; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Cardiff University is seeking a Hyb Assistant to support the Education Operations team. You will act as a key first point of contact, offering information, advice, and administrative support to students, staff and visitors to ensure a high-quality student experience.

Responsibilities include handling inquiries, maintaining records and systems, coordinating appointments and bookings, and assisting with the delivery of student services and events.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Good IT skills, including Microsoft Office.

Responsibilities

• Provide information, advice and administrative support to students, staff and visitors.
• Manage a range of enquiries and maintain records/systems.
• Coordinate appointments and bookings.
• Support the delivery of student services and events.

Skills

Communication

Customer service

Organisational skills

IT skills (MS Office)

Tools

Microsoft Office

Job description

Hyb Assistant

We are seeking a friendly, organised and customer-focused Hyb Assistant to join our Education Operations team.

As a key first point of contact, you will provide information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience. You will manage a range of enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.

You will have excellent communication and customer service skills, strong organisational and administrative abilities, and good IT skills, including Microsoft Office. We are looking for someone who can work effectively in a busy environment, collaborate positively with colleagues, and take a proactive and professional approach to supporting students and delivering high-quality services. Previous experience in a customer service or administrative role would be advantageous.

Hybs are located at Cathay's, Newport Road and Heath Park sites. The exact locations available will be discussed at the interview stage.

The post is full time (35 hours per week) and fixed term for 12 months.

Salary: £25,754 - £26,615 per annum (Grade 3)

Date advert posted: Tuesday, 03 November 2026

Closing date: Tuesday, 17 November 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less fa

Hysbyseb Swydd

Cynorthwyydd yr Hyb

Rydym yn chwilio am Gynorthwyydd Hyb cyfeillgar, trefnus ac sy'n canolbwyntio ar gwsmeriaid i ymuno â'n tîm Gweithrediadau Addysg.

Fel pwynt cyswllt cyntaf allweddol, byddwch yn rhoi gwybodaeth, cyngor a chymorth gweinyddol i fyfyrwyr, staff ac ymwelwyr, gan helpu i sicrhau profiad rhagorol i fyfyrwyr. Byddwch yn ymdrin ag amrywiaeth o ymholiadau, yn cynnal cofnodion a systemau, yn cydlynu apwyntiadau a threfniadau, ac yn cefnogi'r gwaith o gynnig gwasanaethau a digwyddiadau i fyfyrwyr.

Bydd gennych sgiliau cyfathrebu a gwasanaeth i gwsmeriaid rhagorol, galluoedd trefnu a gweinyddu cryf, a sgiliau TG da, gan gynnwys Microsoft Office. Rydym yn chwilio am rywun a all weithio'n effeithiol mewn amgylchedd prysur, cydweithio'n gadarnhaol â chydweithwyr, a mabwysiadu ymagwedd ragweithiol a phroffesiynol o gefnogi myfyrwyr a chynnig gwasanaethau o safon. Byddai profiad blaenorol mewn rôl gwasanaeth i gwsmeriaid neu swydd weinyddol yn fanteisiol.

Mae’r hybiau wedi'u lleoli ar safleoedd Cathays, Heol Casnewydd a Pharc y Mynydd Bychan. Bydd yr union leoliadau sydd ar gael yn cael eu trafod yn y cam cyfweliad.

Mae hwn yn swydd amser llawn (35 awr yr wythnos) am gyfnod sefydlog o 12 mis.

Cyflog: £25,754 - £26,615 y flwyddyn (Gradd 3)

Dyddiad hysbysebu: Dydd Mawrth, 03 Tachwedd 2026

Dyddiad cau: Dydd Mawrth, 17 Tachwedd 2026

Mae Prifysgol Caerdydd wedi ymrwymo i gefnogi a hyrwyddo cydraddoldeb ac amrywiaeth a chreu gweithle cynhwysol. Rydym o’r farn bod modd gwneud hyn drwy ddenu, datblygu a chadw ystod amrywiol o bobl o lawer o gefndiroedd gwahanol. Felly, rydym yn croesawu ceisiadau gan bobl o bob rhan o’r gymuned, beth bynnag fo’u rhyw, eu hethnigrwydd, eu hanabledd, eu cyfeiriadedd rhywiol, eu hunaniaeth draws, statws eu perthynas, eu crefydd neu eu cred, eu cyfrifoldebau gofalu neu eu hoedran. Rydym yn croesawu ac yn annog ceisiadau yn arbennig gan y rhai o grwpiau nad ydynt wedi’u cynrychioli’n ddigonol o fewn gweithlu'r Brifysgol, fel y rhai sy'n uniaethu fel LGBT+, o gefndiroedd ethnig leiafrifol neu'r rhai ag anableddau. Er mwyn helpu ein cyflogeion i sicrhau cydbwysedd rhwng eu gwaith a’u bywydau personol, byddwn hefyd yn ystyried cynigion i weithio’n hyblyg neu rannu swydd. Caniateir i geisiadau gael eu cyflwyno yn Gymraeg, ac ni fydd cais a gyflwynir yn y Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.