HVAC & Sterile Operations Coordinator

JLA Limited; Ripponden; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Programme

Onsite gym

Company pension scheme

25 days annual leave + bank holidays

Refer a Friend bonus up to £1,000

Descripción de la vacante

JLA Limited is seeking a Customer and Operations Co-ordinator (Secondment) in a hybrid role based near Ripponden. The position supports HVAC customer and operations, coordinating planning and ensuring service delivery aligns with client SLAs.

The role involves liaising with engineers and contractors, managing workloads, and maintaining accurate documentation across portals while contributing to Sterile division growth and customer satisfaction.

Formación

• Proficient computer skills including common office software.
• Excellent customer service and stakeholder handling abilities.
• Strong command of English language, both written and verbal.
• Good organisational and time-management skills.
• Experience in a customer-facing role is preferred.

Responsabilidades

• Raise, allocate and confirm PPM with sites for clients.
• Reallocate PPMS to ensure correct resource allocation.
• Attach all paperwork to client portals.
• Assist with queries and help source labour for reactive jobs.
• Make outbound calls to customers to plan works.
• Manage Sterile email inbox efficiently.
• Ensure all jobs are planned/allocated within client SLA.
• Monitor progress of customer works and update accordingly.
• Collaborate with Ops Lead to review labour and demand.
• Work with leads to review past performance.

Conocimientos

Proficient computer skills

Excellent customer service

Good English (written & spoken)

Good organisational skills

Herramientas

Outlook

Excel

Descripción del empleo

JLA Limited is seeking a Customer and Operations Co-ordinator (Secondment) in a hybrid role based near Ripponden. The position supports HVAC customer and operations, coordinating planning and ensuring service delivery aligns with client SLAs.

The role involves liaising with engineers and contractors, managing workloads, and maintaining accurate documentation across portals while contributing to Sterile division growth and customer satisfaction.