Hybrid Customer Support Operations Coordinator

Proseal UK Limited; Adlington; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Healthcare

Pension

Job summary

JBT Marel UK is seeking a Coordinator, Customer Support Admin in Adlington to manage field service schedules, liaise with service engineers, and maintain precise records. The role emphasizes strong customer communication, timely service delivery, and accurate invoicing.

You will contribute to process improvements and ensure compliance with health and safety standards. The role offers a flexible, hybrid working environment with opportunities for growth within a global technology leader in food

Qualifications

• Ability to manage schedules and coordinate multiple activities effectively.
• Excellent verbal and written communication with customers and colleagues.
• Accurate records maintenance and reporting.
• Commitment to customer satisfaction.

Responsibilities

• Coordinate and schedule field service activities.
• Manage service calendars and allocate resources.
• Serve as primary point of contact for customers.
• Maintain clear and professional communication with customers.
• Liaise with service engineers to communicate job details and requirements.
• Ensure service engineers are adequately prepared for their assignments.
• Maintain accurate records of service activities and engineer schedules.
• Prepare reports on service performance and identify areas for improvement.
• Handle quoting and invoicing for service activities.
• Address and resolve customer complaints or service issues, escalating as necessary.
• Identify opportunities to improve service coordination processes and implement changes.
• Assist in managing inventory levels of spare parts and tools for service activities.
• Ensure all service activities comply with health and safety requirements.
• Undertake any other duties required by management.

Skills

Schedule management

Communication skills

Issue resolution

Record keeping

Customer satisfaction

Team collaboration

Job description

JBT Marel UK is seeking a Coordinator, Customer Support Admin in Adlington to manage field service schedules, liaise with service engineers, and maintain precise records. The role emphasizes strong customer communication, timely service delivery, and accurate invoicing.

You will contribute to process improvements and ensure compliance with health and safety standards. The role offers a flexible, hybrid working environment with opportunities for growth within a global technology leader in food