Theatre & Sterile Services Customer Liaison Lead

B. Braun; Leeds; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Electric or hybrid company car

Competitive salary

27 days annual leave + bank holidays

Discretionary annual bonus

7% employer pension contribution

3x Salary life assurance

Group income protection

Enhanced sick pay and family friendly

Health and wellbeing programme

Employee assistance programme

Job summary

B. Braun Sterilog (Yorkshire) Ltd. in Leeds seeks a Customer Liaison Lead to manage theatre and sterile services relationships, support day-to-day delivery, and drive continuous improvement across NHS sites.

You will connect with decontamination processes, coordinate bespoke requests, and strengthen partnerships within the healthcare network. The role is based across Pudsey and Bradford Royal Infirmary on a permanent, 37.5-hour week with hybrid working options.

Qualifications

• Excellent communication skills with diverse stakeholders.
• Strong organisational and time management to handle multiple sites.
• Proactive problem-solving and driving improvements.
• Attention to detail in coordination and reporting.
• Flexible to work across multiple sites and changing needs.
• Professional, reliable and self-motivated.

Responsibilities

• Act as primary contact for theatre teams and build strong relationships.
• Handle bespoke requests and ensure clear, timely communication.
• Lead service reviews and feedback to improve performance.
• Represent the customer voice to drive internal improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Skills

Excellent communication skills

Organisational and time management

Problem-solving mindset

Attention to detail

Flexibility and adaptability

Professional approach

Job description

B. Braun Sterilog (Yorkshire) Ltd. in Leeds seeks a Customer Liaison Lead to manage theatre and sterile services relationships, support day-to-day delivery, and drive continuous improvement across NHS sites.

You will connect with decontamination processes, coordinate bespoke requests, and strengthen partnerships within the healthcare network. The role is based across Pudsey and Bradford Royal Infirmary on a permanent, 37.5-hour week with hybrid working options.