HVAC Service Scheduler — Growth, Benefits & Training

Critical Resource Group Ltd; Kingswood; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Bonus scheme

Sick pay

Healthcare benefits

Training & progression

Job summary

Critical Resource Group Ltd. is seeking a Service Coordinator to support our engineering teams and keep day-to-day operations running smoothly across multiple sites.

You will act as the hub between engineers, clients, and suppliers to ensure jobs are scheduled efficiently and updates are provided promptly. We offer a competitive basic salary up to 32K for a 40-hour week, 26 days holiday plus bank holidays, a bonus scheme, sick pay, healthcare benefits, and ongoing training with clear progression

Qualifications

• Experience in a Service Coordinator, Planner, or Scheduler role.
• Prefer HVAC sector experience but other engineering industries are welcome.
• Ability to manage multiple priorities in a busy environment.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Schedule engineers for planned and reactive service works.
• Manage incoming calls and coordinate urgent callouts.
• Liaise with customers to confirm appointments and job updates.
• Process job sheets, service reports, and purchase orders.
• Monitor SLAs and ensure on-time completion of work.
• Support the wider operations and service delivery team.

Skills

Scheduling

CRM systems

Multi-tasking

Customer service

Microsoft Office

Tools

CRM software

Service management systems

Job description

Critical Resource Group Ltd. is seeking a Service Coordinator to support our engineering teams and keep day-to-day operations running smoothly across multiple sites.

You will act as the hub between engineers, clients, and suppliers to ensure jobs are scheduled efficiently and updates are provided promptly. We offer a competitive basic salary up to 32K for a 40-hour week, 26 days holiday plus bank holidays, a bonus scheme, sick pay, healthcare benefits, and ongoing training with clear progression