HVAC Service Manager

HP4 Recruitment Ltd; Watford; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Fuel card

Bonus

Pension scheme

Overtime opportunities

25 days annual leave + bank holidays

Fully funded training and development

Job summary

HP4 Recruitment Ltd is representing an HVAC Service Manager role in Watford. The role oversees a portfolio of commercial sites, leading a team of field engineers to deliver planned, reactive and remedial works. A strong HVAC background, customer focus and commercial acumen are essential.

The position offers a competitive salary of £55,000–£65,000 (DOE) plus bonus, plus a company vehicle or car allowance, fuel card and benefits. Full-time, on-site role with opportunities for progression.

Qualifications

• Strong background in HVAC/mechanical services.
• Experience leading a team of engineers.
• Strong understanding of HVAC equipment and building services.
• Experience managing service contracts for commercial sites.
• Experience in planned, reactive, and remedial maintenance.

Responsibilities

• Manage a portfolio of sites with a team of field engineers.
• Lead service team and provide technical guidance; resolve issues.
• Oversee maintenance, servicing and repair of HVAC equipment.
• Prepare quotations and proposals for service and remedial works.
• Review reports and job sheets to ensure quality and identify needs.
• Coordinate parts and equipment delivery for service/repair works.
• Manage engineers' diaries, scheduling and on-call rota.
• Attend client meetings and manage KPIs and SLAs.

Skills

Team leadership

HVAC systems

Service management

Customer service

Quotations

Education

Experience in HVAC services

Tools

RAMS

Service reports

Job description

HVAC Service Manager

Package - HVAC Service Manager

• Basic Salary: £55,000 - £65,000 per annum (DOE) + Bonus
• Company Vehicle or Car Allowance + Fuel Card
• Full-Time, Permanent Position
• Location: Watford

Company Overview - HVAC Service Manager

Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance and technical support across a portfolio of commercial sites.

Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive and remedial works.

This is a varied role combining technical support, team management, customer relationships, commercial responsibilities and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career.

HVAC Service Manager - Role and Responsibilities

• Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers
• Lead the service team, providing guidance and support on operational and technical issues
• Oversee the maintenance, servicing and repair of HVAC equipment and coordinate the service team accordingly
• Resolve customer issues, problems and complaints, proactively addressing them to ensure they are concluded in a timely manner
• Identify potential technical or operational issues proactively and provide effective solutions
• Act as the key escalation point for technical queries from engineers and clients
• Support the sales team with all service and technical-related enquiries
• Prepare accurate and high-quality quotations and proposals for service, remedial and replacement works
• Review engineer reports, service worksheets and job sheets to ensure works have been completed correctly and identify any additional requirements
• Prepare, issue and chase quotations through to completion
• Order parts and coordinate the delivery of materials required for service and repair works
• Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required
• Manage the engineers' queries and provide technical and operational support
• Manage the engineers' diaries, scheduling and allocation of works to ensure efficient resource utilisation
• Manage and participate in the on-call rota
• Attend client meetings and manage client KPIs, service levels and performance
• Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures
• Ensure effective refrigerant management and compliance across the service operation
• Support P&L reviews and management sign-off processes
• Manage the warehouse, ensuring stock, parts and equipment are correctly organised and available when required
• Monitor service performance, KPIs and operational activity, reporting into senior management
• Build and maintain strong relationships with clients, engineers and internal teams

HVAC Service Manager - Skills and Experience Required

• Strong background within the HVAC or Mechanical Services industry
• Previous experience managing or leading a team of HVAC engineers
• Strong technical understanding of HVAC equipment and mechanical building services
• Experience managing a portfolio of commercial sites and service contracts
• Experience across planned preventative maintenance, reactive maintenance and remedial works
• Strong understanding of engineer reports, service worksheets, RAMS and technical documentation
• Experience preparing and managing quotations and proposals
• Commercially aware with an understanding of P&L and service profitability
• Excellent customer service and relationship management skills
• Strong organisational skills with the ability to manage engineers, diaries, parts and multiple sites simultaneously
• Confident dealing with escalated customer queries, complaints and technical issues
• Good understanding of refrigerant management and relevant compliance requirements
• Excellent communication and leadership skills
• Full UK driving licence (Essential)
• Positive, proactive approach with strong problem-solving abilities

Benefits of this HVAC Service Manager Position

• £55,000 - £65,000 basic salary (DOE)
• Performance-related bonus
• Company vehicle or car allowance + fuel card
• Excellent overtime opportunities
• 25 days annual leave + bank holidays
• Pension scheme
• Fully funded training and development opportunities
• Travel pay and business expenses covered
• Opportunity to work across a varied portfolio of commercial HVAC sites
• Clear progression opportunities within a growing organisation

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