Human Resources Shared Services Team Lead

Katie Bard; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global multi-service provider is seeking an HR Services Team Leader to oversee a team focused on service excellence. The role involves managing HR compliance checks and visa requirements, as well as daily operations and KPI management. Candidates should have professional services experience and a background in HR Shared Services. This is a full-time position based in Birmingham, UK.

Qualifications

• Professional services experience is essential.
• Experience in an HR Shared Services environment.

Responsibilities

• Oversee the performance of the HR team and monitor workloads.
• Provide coaching and development for team members.
• Manage HR compliance checks and international visa requirements.
• Handle day-to-day operations and manage KPIs for HR queries.

Skills

Professional services experience

Experience in an HR Shared Services environment

Job description

Overview

My client is a global multi-service provider recruiting an HR Services Team Leader. This role is client delivery focused with an international remit and involves leading a team to deliver high levels of service to stakeholders. You will be involved in day-to-day operations, manage KPIs for HR queries, and provide coaching and development to the team. The team handles HR compliance checks, international visa requirements, contracts, terms and conditions, and related transactional processes with a focus on service excellence.

Responsibilities

• Oversee the performance of the HR team, delegate and monitor workloads, and ensure timely delivery of HR services.
• Provide coaching and development for team members.
• Manage HR compliance checks, international visa requirements, contracts, terms and conditions, and related transactional processes.
• Be involved in day-to-day operations and manage KPIs for HR queries coming through the inbox; manage internal stakeholders.

Qualifications

• Professional services experience - essential
• Experience in an HR Shared Services environment

Employer information

Katie Bard is acting as an agency and is an equal opportunities employer.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Human Resources

Industries

• Business Consulting and Services

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