HR Advisory Team Leader

The Talent World; Glasgow; On-site; GBP 52,000 - 70,000; Full time

Job summary

The Talent World is supporting a respected UK professional services provider in Glasgow to recruit an HR Team Manager to lead a HR advisory team and deliver outstanding service across employment law and associated HR support.

You will coach, develop and manage performance, handle escalations and partner with senior leadership on strategic projects to grow the Scottish client base.

Qualifications

• Proven experience leading high-performing teams in a fast-paced environment.
• Strong commercial awareness and operational mindset.
• Excellent employment law and HR knowledge.
• Confident handling escalations, complaints and complex people matters.
• Resilient, solutions-focused and able to work under pressure.
• Strong organisational and stakeholder management skills.

Responsibilities

• Lead, coach and develop a team of HR Advisors.
• Drive quality, performance and service KPIs.
• Act as an escalation point for complex employment matters and service issues.
• Conduct performance reviews, quality assessments and formal meetings where required.
• Oversee daily operational performance and report into senior leadership.
• Support recruitment, training and retention initiatives.
• Contribute to strategic projects and continuous improvement.
• Drive growth and retention across the Scottish client base.

Skills

Lead teams

People management

Commercial awareness

Employment law knowledge

Performance management

Stakeholder management

Resilience under pressure

Job description

HR Team Manager

Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business.

We are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction.

The HR Consultancy Team Leader will also be responsible for:

• Lead, coach and develop a team of HR Advisors
• Drive quality, performance and service KPIs
• Act as an escalation point for complex employment matters and service issues
• Conduct performance reviews, quality assessments and formal meetings where required
• Oversee daily operational performance and report into senior leadership
• Support recruitment, training and retention initiatives
• Contribute to strategic projects and continuous improvement
• Drive growth and retention across the Scottish client base

About You

• Proven experience leading high-performing teams in a fast-paced environment
• Strong commercial awareness and operational mindset
• Excellent employment law and HR knowledge
• Confident handling escalations, complaints and complex people matters
• Resilient, solutions-focused and able to work under pressure
• Strong organisational and stakeholder management skills

This is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment.