HR Shared Services Team Leader

gategroup; Staines-upon-Thames; On-site; GBP 42,000 - 54,000; Full time

Job summary

gategroup in the United Kingdom is seeking an HR Services Leader to oversee a team of HR Administrators and manage end-to-end HR administration across the employee lifecycle. You will cover hiring, contracts, pay reviews, family leave and benefits, and act as deputy when the HRSS Manager is away.

Beyond daily tasks, you will drive HR projects and system improvements (Workday), produce management reports, ensure GDPR compliance, and uphold employment legislation.

Qualifications

• Strong background in HR administration across full employee lifecycle.
• Proven leadership within HR Shared Services or HR Operations.
• Solid knowledge of UK employment legislation.
• Experience with HR systems (Workday desirable) and MS Office.

Responsibilities

• Oversee end-to-end HR administration for all staff.
• Lead a team of HR Administrators and handle hiring, contracts, and pay reviews.
• Support HR projects, system enhancements, and reporting.
• Ensure compliance with employment law and GDPR, and resolve enquiries.

Skills

HR administration

Team leadership

UK employment law

Stakeholder management

Workday proficiency

MS Office

Education

CIPD qualification (desirable)

Tools

Workday

Microsoft Office

Job description

Leading a team of HR Administrators, you'll oversee end-to-end HR administration across the full employee lifecycle. From hiring and contract amendments to pay reviews, family leave and benefits. You'll ensure enquiries are resolved promptly and accurately, drive continuous improvement, and act as a trusted deputy, taking the reins in the HRSS Manager's absence.

Beyond the day-to-day, you'll support HR projects and system enhancements (we use Workday), produce management reporting, and ensure compliance with employment legislation and GDPR.

What we're looking for

• A strong background in HR administration, with sound knowledge of the employee lifecycle
• Proven team leadership experience, ideally within HR Shared Services or HR Operations
• A dependable, professional approach - calm under pressure, meticulous with detail and discreet with sensitive information
• A good understanding of UK employment legislation
• Confidence with HR systems (Workday desirable) and Microsoft Office

A CIPD qualification is desirable but not essential - relevant experience and the right approach matter most.

This is a role with genuine responsibility and visibility. You'll shape how HR shared services are delivered across the business, contribute to transformation projects and system improvements, and develop your career within a supportive team all with the stability of regular Monday-to-Friday hours.

If you're an organised, reliable leader who takes pride in delivering an exceptional HR service, we'd like to hear from you.