Human Resources Coordinator

Iceland Foods; Wales; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free parking onsite

Highly subsidised restaurant with Michelin Star Chef

Job summary

A leading retail company in the UK is seeking an HR Coordinator to join its team. The role emphasizes exceptional customer service skills, efficient call management, and accurate administration tasks. Candidates are expected to have advanced IT skills, attention to detail, and experience in customer service or HR administration. This position promises a supportive work environment with additional perks such as free onsite parking and a highly subsidized restaurant.

Qualifications

• Customer-oriented approach with strong interpersonal skills.
• Advanced IT skills, particularly in Word, Excel, and MS Outlook.
• Proven experience in an administrative role, preferably in HR.

Responsibilities

• Manage all calls into HR Advisory Services.
• Create cases in the case management system efficiently.
• Complete transactional administration tasks accurately.

Skills

Customer orientated approach

Interpersonal skills

Advanced IT skills

Attention to detail

Telephone manner

Administration skills

Experience in customer service

Experience in HR

Education

CIPD Level 3 or above

Tools

Microsoft Word

Excel

MS Outlook

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Coordinator to join our growing business.

Purpose of the role

The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.

In this role you can expect to-

• Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
• Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
• Conduct outbound calls as required.
• Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
• Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
• Respond to the inbound emails within set SLA.
• Support colleagues with any technical issues and login in queries.

Key measures

• All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience
• All administration is completed accurately to the highest required standard and in line with internal SLA’s

You should apply if you have-

• A customer orientated approach and focus
• Well-developed interpersonal skills.
• Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications
• Strong attention to detail.
• Excellent telephone manner.
• Sound administration skills.
• Experience of working in a fast paced customer service telephony role
• Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification)
• Proven experience of Microsoft Windows and multiple technology applications
• Free parking onsite
• Highly subsidised restaurant onsite with our own Michelin Star Chef!