HR Coordinator

Hales Group Ltd; Tetford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Hales Group Ltd in the United Kingdom is seeking an HR Coordinator to support the full employee lifecycle, with a strong focus on Employee Relations administration, case management, HR compliance, HR systems and people administration.

Reporting to the Group HR Manager, you'll help managers and staff with people-related matters, delivering a professional, timely HR service and clear development pathways within the HR team.

Qualifications

• Prior experience as HR Administrator/HR Assistant or similar role.
• Experience supporting Employee Relations cases and investigations.
• Understanding of HR processes, confidentiality and data protection.

Responsibilities

• Act as the first point of contact for HR and Employee Relations queries from managers and staff.
• Respond to queries relating to absence, sickness, disciplinary, grievances and other people matters.
• Provide guidance on HR policies and procedures within agreed frameworks.
• Support managers by signposting policies, guidance and processes.
• Monitor active Employee Relations cases and key deadlines.
• Prepare employee relations documentation including invitations and letters.
• Coordinate Employee Relations meetings including investigations and hearings.
• Maintain confidential employee records and HR case files.
• Support HR Advisors with escalated cases across the Group and ad hoc tasks.

Skills

HR Administration

Employee Relations

Case Management

Policies & Procedures

Tools

HRIS

Job description

Position Title: HR Coordinator

Reports to: Group HR Manager

Position Summary

Working closely with the HR Advisors and wider People Services team, the HR Coordinator will provide support across the full employee lifecycle, with a particular focus on Employee Relations administration, case management, HR compliance, HR systems and people administration.

The role will play a key part in supporting managers and employees with people-related matters, ensuring a professional, timely and customer-focused HR service whilst providing an excellent opportunity to develop a career within Human Resources.

This role is designed to provide significant exposure to:

• Employee Relations case management
• Workplace investigations
• Employment law and HR best practice
• Absence and performance management
• HR systems and people analytics
• The full employee lifecycle The position provides a clear development pathway towards an HR Advisor role, supported by hands‑on exposure to multiple, complex Employee Relations matters, and operational HR responsibilities.

We are currently considering applications from those seeking either a part time or term time flexible working arrangement as well as full time.

Employee Relations

• Act as a first point of contact for HR and Employee Relations queries from managers and employees.
• Respond to queries relating to absence, sickness, disciplinary, grievance, appeals and other people matters.
• Provide guidance on straightforward HR and Employee Relations matters within agreed procedures.
• Support managers by signposting policies, guidance and employee relations processes.
• Monitor active Employee Relations cases, ensuring key actions, review dates and deadlines are managed effectively.
• Prepare employee relations documentation including invitations, outcome letters, meeting packs and supporting correspondence.
• Coordinate Employee Relations meetings including investigations, welfare meetings, disciplinary hearings, grievances and appeals.
• Monitor Employee Relations trends and employee concerns, identifying themes and escalating potential risks appropriately.
• Maintain accurate and confidential employee records, HR documentation and Employee Relations case files.
• Support HR Advisors with escalated cases across the Group.

HR Administration

• Support right-to-work checks and ensure compliance records are accurately maintained.
• Prepare contracts of employment, contractual amendments and employment-related correspondence.
• Process employee lifecycle changes including promotions, salary reviews, transfers and changes to working arrangements.
• Support employee engagement, wellbeing and retention initiatives.
• Ensure all employees receive a professional and consistent HR experience.
• Support the People Services department and wider central functions with ad hoc administrative and project work as required.

Person Specification

• Previous experience within an HR Administrator, HR Assistant, People Services or HR support position.
• Experience supporting Employee Relations cases.
• Understanding of HR processes and Employee Relations principles.
• Experience maintaining records and centralised systems.
• Experience within healthcare, recruitment or similar service-led sectors.
• Professional, approachable and people-focused.
• Ability to maintain confidentiality and exercise discretion.
• Ability to manage multiple priorities and deadlines.
• Ability to work effectively on both an independent and collaborative basis.
• Ability to communicate effectively both verbally and in writing with stakeholders at all levels.