Complex Needs Navigator

Morgan Hunt; Oldham; On-site; GBP 21,000 - 22,000; Part time

Job summary

Morgan Hunt is seeking a Complex Needs Navigator for a Greater Manchester-based homeless prevention charity. The role is community-based, part-time (30 hours/week), temporary to December 2026, based in Oldham.

You will manage a caseload of up to 25 clients, build trauma-informed relationships and coordinate housing, health and social care services to support alongside multi-agency partners. You will advocate for clients, address service barriers, and help develop Personal Housing Plans and

Qualifications

• Experience with complex needs such as homelessness, addiction and mental health.
• Ability to develop person-centered support plans.
• Experience conducting needs and risk assessments.
• Familiarity with safeguarding practices and procedures.
• Strong advocacy and navigating service systems.

Responsibilities

• Manage a caseload of up to 25 individuals as primary key worker.
• Build trauma-informed relationships with clients.
• Facilitate access to housing, healthcare, and social care services.
• Assist with homelessness assessments and Personal Housing Plans.
• Develop move-on plans and address housing barriers.
• Conduct strengths-based needs and risk assessments and coordinate multi-agency plans.
• Advocate for clients and improve local service pathways.
• Work across services and locations to ensure accessible support.

Skills

Caseload management

Trauma-informed care

Advocacy

Needs assessments

Saf safeguarding

Multi-agency collaboration

Housing & social care knowledge

Education

NVQ Level 3 in Health & Social Care

Job description

Complex Needs Navigator

Greater Manchester - Community Based

Temporary to start as soon as possible and to run until the end of December 2026

30 hours per week

£15 - £16 per hour

Our client

Morgan Hunt is working with a homeless prevention charity based in Greater Manchester, dedicated to providing shelter and support to vulnerable individuals in the community. The Complex Needs Navigator will play a crucial role in managing a caseload of individuals facing challenges such as rough sleeping and addiction, ensuring they receive the tailored support necessary for their well being and stability.

The role

• Manage a caseload of up to 25 individuals, serving as their primary key worker to provide tailored support across Oldham.
• Establish and maintain trusting, trauma-informed relationships with individuals facing complex challenges.
• Facilitate access to essential services, including housing, healthcare, and social care.
• Assist with homelessness assessments and develop Personal Housing Plans.
• Create practical move-on plans, addressing barriers to securing safe housing.
• Conduct strengths-based needs and risk assessments and coordinate multi-agency support plans.
• Advocate for clients, addressing service barriers and enhancing local service pathways.
• Work flexibly across various services and locations to ensure accessible support.

The candidate

• Proven experience working with individuals facing complex needs such as homelessness, addiction and mental health.
• Ability to develop and implement person-centered support plans.
• Experience in conducting needs and risk assessments.
• Familiarity with safeguarding practices and procedures.
• Strong background in client advocacy and navigating service systems with the confidence to professionally challenge when required.
• Experience with multidisciplinary teams and partner agencies.
• Knowledge of local housing and social care services.

Education requirements

• NVQ Level 3 in Health & Social Care (or similar) or demonstrable experience across the Social Care sector.

As this is a community based role, candidates will required access to a car for work alongside business insurance and an Enhanced Adult DBS.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.