Admin / Support Worker - Move-On

Morgan Hunt; City Of London; On-site; GBP 19,000 - 21,000; Full time

Job summary

Morgan Hunt is recruiting an Admin / Support Worker for a homelessness and move-on role in Golders Green. The position combines frontline homelessness support, move-on into independent accommodation, and administration within a supported housing service.

The ideal candidate will have strong administration and organisational skills, plus experience helping residents with housing, benefits, tenancy sustainment and transitions into independent accommodation.

Qualifications

• Strong homelessness and move-on experience
• Excellent administration and organisational skills
• Good knowledge of private rented sector move-on (PRS)

Responsibilities

• Support residents with move-on from supported accommodation
• Identify suitable private rented accommodation opportunities
• Liaise with Barnet Homes, councils, landlords and housing providers
• Arrange and accompany residents to property viewings
• Assist with tenancy applications, sign-ups and documentation
• Help residents set up Universal Credit Housing Costs and APA where required
• Maintain accurate resident records and databases
• Report and follow up repairs with landlords and agencies
• Work closely with Support Workers and external agencies

Skills

Admin skills

Organisation

Communication

Multitasking

Tools

Databases

Spreadsheets

Online systems

Job description

Admin / Support Worker - Move-On

Golders Green, NW11 | Full-Time | £14-£15 per hour
Are you an experienced Homelessness Support Worker with strong experience supporting residents with move-on into independent accommodation, alongside excellent administration skills?
We're looking for an organised, proactive and compassionate Admin / Support Worker to join a supported housing service in Golders Green.
This role combines frontline homelessness support, move-on work and administration, supporting residents with housing, benefits, tenancy sustainment and their transition into independent accommodation.

Key Responsibilities

• Supporting residents with move-on from supported accommodation


• Identifying suitable private rented accommodation and PRS opportunities


• Liaising with Barnet Homes, councils, landlords and housing providers


• Arranging and accompanying residents to property viewings


• Supporting residents with tenancy applications, sign-ups and documentation


• Helping residents set up Universal Credit Housing Costs


• Supporting Alternative Payment Arrangements (APA) where required


• Supporting residents with tenancy sustainment following move-on


• Completing check-in/check-out paperwork, licence agreements and inductions


• Conducting room inspections and maintaining accurate resident records


• Supporting residents with Universal Credit, Housing Benefit, PIP and UC50 applications


• Monitoring service charge payments and following up missed payments


• Maintaining accurate databases, spreadsheets and case records


• Managing general administrative and housing-related paperwork


• Reporting and following up repairs with landlords and relevant agencies


• Working closely with Support Workers and external agencies

About You

We\'re looking for someone with:

• Strong experience working within homelessness or supported housing


• Proven experience supporting residents with move-on into independent accommodation


• Good knowledge of private rented sector move-on


• Strong administration and organisational skills


• Excellent record-keeping and attention to detail


• Experience managing databases, spreadsheets and online systems


• Experience working with landlords, councils and housing providers


• Knowledge of Universal Credit, Housing Benefit and tenancy sustainment


• Excellent communication skills, both written and verbal


• A proactive approach and ability to manage multiple tasks


• A compassionate, patient and non-judgemental approach


• The ability to maintain confidentiality and professional boundaries

Essential Experience

Strong homelessness and move-on experience is essential, alongside good administration and organisational skills.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.