HRIS Delivery Lead for Workday & People Systems

Logic Managed Services Ltd; Cambridgeshire and Peterborough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Logic Managed Services Ltd. seeks an HRIS Technical Delivery Manager to lead delivery and day-to-day service management of HRIS Workday and People Systems from Cambridge. You will lead a 6-8 person team across change and run, ensuring security, performance and audit readiness.

You will partner with People and Culture and the Solution Owner to drive delivery, service excellence and continuous improvement of the HR platforms.

Qualifications

• Experience leading a team with coaching and development.
• Delivery leadership in an agile/Scrum environment.
• Hands-on experience with HR software; Workday exposure is a plus.
• Strong IT service management experience including incidents and changes.

Responsibilities

• Lead and develop the HR Solutions Delivery team, coaching them and keeping skills and career plans up to date
• Manage delivery of People Systems change using Scrum, from story refinement through to live service
• Run a 2nd/3rd line Duty Tech / Run capability, meeting or beating SLAs for incidents and service requests
• Be a key decision maker during major incidents, including those with a security element
• Support post-implementation checks with engineers on critical developments
• Own access and security governance, data privacy and audit readiness across the HR platforms
• Keep a close eye on tenant health, including managing Workday’s biannual releases
• Manage third-party suppliers and implementation partners
• Use support trends to continuously improve the service model and self-service content
• Drive ITIL adoption and good change management practice

Skills

Team leadership

Agile / Scrum delivery

HCM software basics

Workday knowledge

IT service management

Security governance

Incident and change management

Stakeholder communication

supplier / partner management

Tools

Workday

Job description

Logic Managed Services Ltd. seeks an HRIS Technical Delivery Manager to lead delivery and day-to-day service management of HRIS Workday and People Systems from Cambridge. You will lead a 6-8 person team across change and run, ensuring security, performance and audit readiness.

You will partner with People and Culture and the Solution Owner to drive delivery, service excellence and continuous improvement of the HR platforms.