HRIS Technical Delivery Manager

Logic Managed Services Ltd; Cambridgeshire and Peterborough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Logic Managed Services Ltd. seeks an HRIS Technical Delivery Manager to lead delivery and day-to-day service management of HRIS Workday and People Systems from Cambridge. You will lead a 6-8 person team across change and run, ensuring security, performance and audit readiness.

You will partner with People and Culture and the Solution Owner to drive delivery, service excellence and continuous improvement of the HR platforms.

Qualifications

• Experience leading a team with coaching and development.
• Delivery leadership in an agile/Scrum environment.
• Hands-on experience with HR software; Workday exposure is a plus.
• Strong IT service management experience including incidents and changes.

Responsibilities

• Lead and develop the HR Solutions Delivery team, coaching them and keeping skills and career plans up to date
• Manage delivery of People Systems change using Scrum, from story refinement through to live service
• Run a 2nd/3rd line Duty Tech / Run capability, meeting or beating SLAs for incidents and service requests
• Be a key decision maker during major incidents, including those with a security element
• Support post-implementation checks with engineers on critical developments
• Own access and security governance, data privacy and audit readiness across the HR platforms
• Keep a close eye on tenant health, including managing Workday’s biannual releases
• Manage third-party suppliers and implementation partners
• Use support trends to continuously improve the service model and self-service content
• Drive ITIL adoption and good change management practice

Skills

Team leadership

Agile / Scrum delivery

HCM software basics

Workday knowledge

IT service management

Security governance

Incident and change management

Stakeholder communication

supplier / partner management

Tools

Workday

Job description

HRIS Technical Delivery Manager Workday and People Systems Cambridge

Get trained in Workday and lead the team that keeps people systems running, secure and always improving.

My client, a globally respected organisation based in Cambridge, is looking for a Technical Delivery Manager to lead delivery and day-to-day service management of their HRIS Workday and People Systems estate. If you re a delivery leader who loves building and developing teams, and you want to deepen your technical expertise in a platform that matters to every colleague, this is for you.

The role

You ll lead a team of 6-8 across HR Solutions Delivery, covering both change and run. You ll manage the pipeline of technical change, keep service levels on target, and make sure HR applications are performant, secure and audit-ready. You ll partner closely with the People and Culture team and the Technical Solution Owner, who sets the solution design, so your focus is on delivery, service and leadership.

You ll:

• Lead and develop the HR Solutions Delivery team, coaching them and keeping skills and career plans up to date


• Manage delivery of People Systems change using Scrum, from story refinement through to live service


• Run a 2nd/3rd line Duty Tech / Run capability, meeting or beating SLAs for incidents and service requests


• Be a key decision maker during major incidents, including those with a security element


• Support post-implementation checks with engineers on critical developments


• Own access and security governance, data privacy and audit readiness across the HR platforms


• Keep a close eye on tenant health, including managing Workday s biannual releases


• Manage third-party suppliers and implementation partners


• Use support trends to continuously improve the service model and self-service content


• Drive ITIL adoption and good change management practice

What you ll bring

• Experience managing a team, with a real passion for developing people


• Track record of technical delivery leadership in an agile / Scrum environment


• Hands-on experience with HCM software, so you understand the core concepts. Workday is a plus, but not essential to start


• Strong IT service management experience, including incident and change management


• Understanding of access and security governance, data governance and audit readiness


• Confident communicator who can build enthusiasm for technology with non-technical audiences, at every level of seniority


• A thirst for learning: you ll upskill in Workday, particularly security governance and tenant health


• Strong analytical, organisational and time management skills

Helpful to have: Workday exposure and any certifications, ITIL, Scrum Master or Agile certification.

Why this role?

• Real ownership: a high degree of autonomy to set priorities


• Leadership focus: lead a team and shape how People Systems are delivered and supported


• Room to grow: build deep Workday expertise, with the backing of a team of specialists


• Meaningful impact: your work directly supports colleagues across a well-known, respected organisation

Location: Cambridge, hybrid working x2 days onsite per week