HR Shared Services Lead – Hybrid, Service Excellence

Housing Plus Group; Telford; Híbrido; GBP 41.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

31 days holiday

Bank holidays

Contributory pension scheme

Employee Healthcare Portal

Eye care vouchers

Cycle to work scheme

Resumo da vaga

Housing Plus Group seeks an Assistant Shared Services Manager to lead the HR Shared Services team, ensuring timely, compliant employee lifecycle tasks and recruitment support. The role requires strong leadership, change management, and a customer-focused approach in a hybrid setting.

You will drive service improvements, manage backlogs, and build strong relationships with HR Business Partners and Payroll while delivering operational excellence.

Qualificações

• Experience leading HR Shared Services teams.
• Ability to drive service improvement and performance.
• Proven track record in turning data into actionable insights.

Responsabilidades

• Lead day-to-day HR Shared Services delivery including inboxes, workloads and priorities.
• Ensure accurate and compliant employee lifecycle administration and recruitment support.
• Manage response times, quality and customer experience, escalating risks as needed.

Conhecimentos

HR Leadership

Stakeholder Management

Organisational Skills

Workload Management

Data-Driven Decision Making

Change Management

Formação

Level 7 CIPD or equivalent

Descrição da vaga

Housing Plus Group seeks an Assistant Shared Services Manager to lead the HR Shared Services team, ensuring timely, compliant employee lifecycle tasks and recruitment support. The role requires strong leadership, change management, and a customer-focused approach in a hybrid setting.

You will drive service improvements, manage backlogs, and build strong relationships with HR Business Partners and Payroll while delivering operational excellence.