Assistant Shared Services Manager

The Wrekin Housing Group; Telford; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

31 days holiday

Bank holidays

Contributory pension scheme

Employee Healthcare Portal

Eye care vouchers

Cycle to work scheme

Job summary

Housing Plus Group seeks an Assistant Shared Services Manager to lead the HR Shared Services team, ensuring timely, compliant employee lifecycle tasks and recruitment support. The role requires strong leadership, change management, and a customer-focused approach in a hybrid setting.

You will drive service improvements, manage backlogs, and build strong relationships with HR Business Partners and Payroll while delivering operational excellence.

Qualifications

• Experience leading HR Shared Services teams.
• Ability to drive service improvement and performance.
• Proven track record in turning data into actionable insights.

Responsibilities

• Lead day-to-day HR Shared Services delivery including inboxes, workloads and priorities.
• Ensure accurate and compliant employee lifecycle administration and recruitment support.
• Manage response times, quality and customer experience, escalating risks as needed.

Skills

HR Leadership

Stakeholder Management

Organisational Skills

Workload Management

Data-Driven Decision Making

Change Management

Education

Level 7 CIPD or equivalent

Job description

The following content displays a map of the jobs location - Telford

Job Title:Assistant Shared Services Manager

Salary:£45,000 per annum

Location: Telford or Stafford - Hybrid

Hours:36 hours per week

Contract:Fixed Term up to 12 months

At Housing Plus Group, we're transforming the way we provide excellent HR services to our customers, and our Shared Services team is at the heart of providing this. We have an exciting opportunity for an Assistant Shared Services Manager to join the team.

This is an exciting opportunity to play a key role in driving service improvement and delivering outstanding service for our customers.

Responsible for leading projects, customer-focused Shared Service tasks, and proactively managing and escalating risks, you will be supporting the team to provide first-class customer service and operational excellence.

What you'll be doing

• Lead the day-to-day delivery of customer-focused HR Shared Services, ensuring effective management of inboxes, workloads, priorities and outstanding activity.
• Ensure the accurate, timely and compliant delivery of all employee lifecycle administration, recruitment support and compliance processes.
• Manage service response times, quality and customer experience, ensuring queries are appropriately owned, progressed and resolved.
• Proactively manage backlogs, team capacity and emerging service issues, taking timely action to maintain delivery and escalating significant risks appropriately.
• Provide visible, hands-on leadership to the HR Shared Services team, supporting performance, development, wellbeing and accountability within agreed management arrangements.
• Act as the first point of escalation for complex operational matters, exercising sound judgement and resolving issues within agreed levels of authority.
• Working with management team, implement improvements to processes, service quality, controls and ways of working.
• Maintain effective operational controls, including routine audits, data quality assurance and compliance with organisational policies.
• Build effective working relationships with HR Business Partners, Payroll, People Systems and other stakeholders to support joined-up service delivery.
• Maintain continuity of business-as-usual service delivery throughout periods of organisational and systems change

About you

You'll be an experienced leader with a strong track record of delivering high-quality HR Shared Services, ideally within a housing, property or similar customer-focused environment.

You'll have the ability to inspire teams, build strong stakeholder relationships and drive performance through effective leadership, innovation and data-led decision-making.

We are looking for someone who has:

• Level 7 CIPD qualification or equivalent experience (essential)
• Strong HR Shared Services / HR Operations experience (essential)
• Excellent organisation, prioritisation and workflow management skills. (essential)
• Proven ability to take control of busy workloads, reduce backlogs and improve service responsiveness. (essential)
• Strong operational leadership skills with the confidence to set expectations and drive accountability for delivery. (essential)
• Strong customer mindset with a track record of improving service to colleagues and managers. (essential)
• Strong understanding of employee lifecycle processes and HR/payroll dependencies. (essential)
• Hands-on, proactive and solutions-focused, with the ability to work at pace through change. (essential)

Please see the job description for the full list of essential and desirable criteria.

At Housing Plus Group, you'll have the opportunity to make a real difference to people's lives while playing a key leadership role in one of the region's largest housing providers. You'll join an ambitious organisation committed to innovation, continuous improvement and creating places where people can thrive.

What we can offer you

We can offer 31 days holiday andbank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.