HR Shared Services Administrator – People Team

Poltronesofa; Sunderland; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

33 days holidays including bank

Employee benefits platform

Colleague Discount

Career progression

Enhanced parental leave

Employee Assistance Programme

Virtual GP

Salary finance scheme

Pension Scheme

Death in Service

Job summary

Poltronesofa in Sunderland is seeking a People Shared Services Administrator to join the People Team and support day-to-day HR administration across the employee lifecycle.

You will handle queries via the shared service helpdesk, process new starters and changes, maintain HRIS data, and work with Payroll to meet deadlines, while delivering accurate, confidential service. This is a full-time role with 33 days holidays and access to an employee benefits platform.

Qualifications

• Proven People/HR administration experience with a strong understanding of employee lifecycle processes.
• Experience using HRIS systems and confidence working with employee data and reports.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Customer-focused approach with a passion for delivering a positive colleague experience.

Responsibilities

• Managing People related queries through the shared service helpdesk, delivering a responsive, professional and high-quality service in line with SLAs.
• Processing new starter documentation, contracts and changes to terms and conditions with a high level of accuracy.
• Maintaining and updating our HRIS, ensuring employee data is accurate, up to date and compliant with data protection requirements.
• Supporting the wider People Team with day-to-day administration and coordination.
• Supporting all stages of the employee lifecycle, including onboarding, changes and offboarding processes.
• Working closely with the Payroll Team to ensure deadlines and SLAs are consistently met.
• Supporting People projects and continuous improvement initiatives.
• Identifying opportunities to improve processes and enhance the colleague experience.
• Providing general administrative support across the People function.

Skills

HR administration

Employee lifecycle management

Data privacy

Tools

HRIS

Job description

Poltronesofa in Sunderland is seeking a People Shared Services Administrator to join the People Team and support day-to-day HR administration across the employee lifecycle.

You will handle queries via the shared service helpdesk, process new starters and changes, maintain HRIS data, and work with Payroll to meet deadlines, while delivering accurate, confidential service. This is a full-time role with 33 days holidays and access to an employee benefits platform.