HR Shared Services Specialist

H&T Group Ltd; Sutton; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Hybrid working model

Professional development

Supportive team environment

Job summary

H&T Group Ltd is seeking an experienced HR Shared Services Specialist to join our Human Resources team at Sutton Support Centre. The role focuses on delivering efficient HR processes, using Dayforce, and supporting employees across the lifecycle in a hybrid-working environment.

You will lead onboarding/offboarding, respond to HR queries, maintain records, and contribute to GDPR-compliant HR service delivery while driving continuous improvement in HR systems and processes.

Qualifications

• Experience using Dayforce HR Platform and supporting managers and employees in a busy HR environment.
• Ability to triage and manage employee queries with sound judgement and escalation where needed.
• Strong knowledge of UK employment legislation, HR policies, and GDPR requirements.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Clear communication, influencing and stakeholder management abilities with a focus on accuracy and confidentiality.

Responsibilities

• Lead onboarding activities including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes ensuring a smooth employee departure experience.
• Respond to and triage HR queries via shared mailboxes with timely, accurate support.
• Maintain accurate employee records and lifecycle changes within HR systems.
• Ensure HR documentation is confidential and compliant with GDPR.
• Support delivery of a consistent, high-quality HR service across the business.
• Assist with data migration, validation, cleansing, and system mapping for HR systems.
• Participate in UAT to improve system functionality and user experience.
• Develop user guides and support managers/employees with self-service tools.
• Generate HR reports and provide meaningful data insights.

Tools

Dayforce HR Platform

Job description

Location

Sutton Support Centre (Hybrid Working)

Contract Type

Permanent

Salary

£37,500 per annum

Department

Human Resources

Closing Date

23/09/2026

Join Our HR Team

We are seeking an experienced and customer-focused HR Shared Services Specialist to join our Human Resources team. The successful candidate must have experience using Dayforce HR Platform. This is an exciting opportunity for a proactive HR professional who thrives in a fast-paced environment and is passionate about delivering an outstanding employee experience.

You will play a vital role in ensuring HR processes are delivered efficiently, consistently, and compliantly, while contributing to the ongoing development of HR systems, processes, and continuous improvement initiatives.

• Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes, ensuring a smooth and professional employee departure experience.
• Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
• Maintain accurate employee records and process employee lifecycle changes within HR systems.
• Ensure HR documentation is managed confidentially and in line with GDPR requirements.
• Support the delivery of a consistent, high-quality HR service across the business.

What You'll Be Doing

HR Operations & Administration

• Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes, ensuring a smooth and professional employee departure experience.
• Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
• Maintain accurate employee records and process employee lifecycle changes within HR systems.
• Ensure HR documentation is managed confidentially and in line with GDPR requirements.
• Support the delivery of a consistent, high-quality HR service across the business.

HR Advice & Employee Support

• Act as a first point of contact for employees and managers, providing guidance on HR policies, procedures, and employment-related matters.
• Support managers in handling routine employee issues, applying sound judgement and identifying appropriate escalation routes where needed.
• Build strong relationships with stakeholders and deliver a professional, customer-focused HR service.
• Identify trends in HR queries and recommend improvements to processes, guidance, and self-service resources.

HR Systems & Data

• Support the implementation and ongoing enhancement of HR systems and digital solutions.
• Assist with data migration, validation, cleansing, and system mapping activities.
• Participate in User Acceptance Testing (UAT) to help improve system functionality and user experience.
• Develop user guides and support managers and employees with system adoption and self-service tools.
• Generate reports and analyse HR data to provide meaningful insights.

Continuous Improvement

• Support initiatives that improve HR processes, workflows, and operational efficiency.
• Review and maintain HR procedures and documentation to ensure compliance and best practice.
• Contribute to a culture of continuous improvement across the HR function.

What We're Looking For

Essential Experience & Skills

• Experience using Dayforce, including employee data management, reporting, and analysis.
• Previous experience within a busy HR environment, supporting managers and employees across a broad range of HR matters.
• Experience triaging and managing employee-related queries and issues.
• Strong understanding of HR policies, procedures, and UK employment legislation.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong communication, influencing, and stakeholder management skills.
• High levels of accuracy, attention to detail, and confidentiality.

Why Join Us?

• Competitive salary of £37,500 per annum
• Hybrid working model offering flexibility and work-life balance
• Opportunity to contribute to key HR systems and process improvement projects
• Supportive and collaborative team environment
• Exposure to a broad range of HR activities across the employee lifecycle
• Ongoing professional development opportunities

We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and experiences.