HR Shared Service Specialist

Gravity Recruit; Greater London; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Hybrid working model

Professional development opportunities

Collaborative team environment

Exposure to a broad range of HR HRIS

Job summary

Gravity Recruit Limited is seeking an experienced HR Shared Services Specialist to join its HR team in Greater London. The role focuses on Dayforce-driven onboarding, lifecycle data management, and GDPR-compliant administration, delivering a high-quality employee experience across the business.

You will act as a first point of contact for HR policies and employee questions, support managers, and contribute to HR systems projects. A hybrid work model and development opportunities are included.

Qualifications

• Experience using Dayforce for employee data management, reporting and analysis.
• Experience in a busy HR environment supporting managers and employees across HR matters.
• Experience triaging HR queries and issues.
• Strong understanding of HR policies, procedures, and UK employment legislation.
• Excellent organisational skills with ability to manage multiple priorities and deadlines.
• Strong communication, influencing and stakeholder management skills.
• High accuracy, attention to detail and confidentiality.

Responsibilities

• Lead onboarding activities including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes to ensure a professional employee departure experience.
• Respond to and triage HR queries via shared mailboxes with timely, accurate support.
• Maintain accurate employee records and lifecycle changes in HR systems.
• Ensure HR documentation is managed confidentially and GDPR compliant.
• Support the delivery of a consistent, high-quality HR service across the business.
• Support the implementation and ongoing enhancement of HR systems and digital solutions.
• Assist with data migration, validation, cleansing, and system mapping.
• Participate in User Acceptance Testing (UAT) to improve system functionality.
• Develop user guides and support managers and employees with system adoption and self-service tools.
• Generate reports and analyse HR data to provide meaningful insights.
• Contribute to continuous improvement of HR processes and documentation.

Skills

Dayforce experience

HR policies & procedures

UK employment law

Stakeholder management

Communication

Confidentiality

Organisational skills

Tools

Dayforce

Job description

Our client is seeking an experienced and customer-focused HR Shared Services Specialist to join their Human Resources team. The successful candidate must have experience using Dayforce HR Platform. This is an exciting opportunity for a proactive HR professional who thrives in a fast-paced environment and is passionate about delivering an outstanding employee experience.

You will play a vital role in ensuring HR processes are delivered efficiently, consistently, and compliantly, while contributing to the ongoing development of HR systems, processes, and continuous improvement initiatives.

What You'll Be Doing:

HR Operations & Administration:

• Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes, ensuring a smooth and professional employee departure experience.
• Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
• Maintain accurate employee records and process employee lifecycle changes within HR systems.
• Ensure HR documentation is managed confidentially and in line with GDPR requirements.
• Support the delivery of a consistent, high-quality HR service across the business.
  

HR Advice & Employee Support:

• Act as a first point of contact for employees and managers, providing guidance on HR policies, procedures, and employment-related matters.
• Support managers in handling routine employee issues, applying sound judgement and identifying appropriate escalation routes where needed.
• Build strong relationships with stakeholders and deliver a professional, customer-focused HR service.
• Identify trends in HR queries and recommend improvements to processes, guidance, and self-service resources.

HR Systems & Data:

• Support the implementation and ongoing enhancement of HR systems and digital solutions.
• Assist with data migration, validation, cleansing, and system mapping activities.
• Participate in User Acceptance Testing (UAT) to help improve system functionality and user experience.
• Develop user guides and support managers and employees with system adoption and self-service tools.
• Generate reports and analyse HR data to provide meaningful insights.

Continuous Improvement:

• Support initiatives that improve HR processes, workflows, and operational efficiency.
• Review and maintain HR procedures and documentation to ensure compliance and best practice.
• Contribute to a culture of continuous improvement across the HR function.
  

What We're Looking For

Essential Experience & Skills:

• Experience using Dayforce, including employee data management, reporting, and analysis.
• Previous experience within a busy HR environment, supporting managers and employees across a broad range of HR matters.
• Experience triaging and managing employee-related queries and issues.
• Strong understanding of HR policies, procedures, and UK employment legislation.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong communication, influencing, and stakeholder management skills.
• High levels of accuracy, attention to detail, and confidentiality.

Why Join the client?

• Salary of £37,500 per annum
• Hybrid working model offering flexibility and work-life balance
• Opportunity to contribute to key HR systems and process improvement projects
• Supportive and collaborative team environment
• Exposure to a broad range of HR activities across the employee lifecycle
• Ongoing professional development opportunities

Package: £37,000 + Package + Benefits

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.