HR Services Coordinator

Ordnance Survey; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ordnance Survey is seeking an HR Services Coordinator on a 6-month fixed-term contract. The role is full-time with hybrid working in Southampton, offering a salary of £25,425 - £29,663 depending on experience.

You will deliver first-line HR support to colleagues, navigating Workday and supporting payroll, leave, terms and conditions, benefits, policies and procedures. You’ll contribute to HR improvements and work on various projects within the HR Delivery team.

Qualifications

• Proven HR experience and understanding of HR processes and best practices.
• Strong customer service mindset delivering high-quality support to internal stakeholders.
• Excellent organisational skills with ability to manage multiple priorities.
• Clear, confident communicator across multiple channels.
• Experience using HR systems; Workday is an advantage.
• Proactive in improving processes and ways of working.
• Comfortable working with data and HR metrics.

Responsibilities

• Own and manage inbound HR queries via Workday Help, ensuring timely responses.
• Deliver efficient HR services by administering core processes, including pay-related elements in Workday.
• Ensure data accuracy by updating information in Workday and SharePoint portals.
• Identify areas for continuous improvement and share findings with the team.
• Provide HR metrics and insights to address business queries.

Skills

HR experience

Customer service

Team oriented

Workday knowledge

Process improvement

Organisational skills

Clear communication

Tech savvy

HR metrics

Tools

Workday

SharePoint

Microsoft Office

Job description

HR Services Coordinator (initially 6-month Fixed Term Contract)

Full-Time

Salary £25,425 - £29,663 (dependent on experience)

Hybrid working

Southampton

About the role

Are you passionate about delivering exceptional HR support that truly makes a difference? Do you thrive in a fast-paced, people-focused environment where your ideas and insights are valued? If so, we want to hear from you!

As part of a HR Delivery team, you'll be providing a first line response service to over 1,300 of your colleagues and People Leaders in the UK, delivering an extraordinary customer experience offering advice and guidance on a diverse range of people related queries. This could be on any part of their journey at OS, helping people navigate our Workday ERP system, supporting recruitment, queries on pay, leave, terms and conditions, benefits and allowances, policies and procedures.

Our People experience is at the forefront of our thinking and to support this we're continuously improving, whether that be by designing and implementing experience-led journeys, adding to our self-service capabilities or ensuring we're providing the most accurate support and advice. Through trend identification and analysis, you'll help us understand where we can improve upon and enhance our HR offering. You'll be able to get involved in all of this and also participate in other projects we have lined up.

Key tasks

• Own and manage inbound HR queries via Workday Help, ensuring timely, accurate, and people-focused responses
• Deliver efficient HR services by administering core processes to high standards, including processing of pay related elements in Workday to ensure people are paid accurately and on time
• Ensure data accuracy, by updating, editing, or amending information in Workday and our SharePoint portal
• Keep an eye out for areas of continuous improvement and share findings or new ways of working with the team
• Provide meaningful HR metrics and insights to address business queries, for example on absence reporting, quarterly and annual people metrics
• Ensure all team administration is handled in line with correct business processes and customer need; for example, develop and enhance work instructions to support efficient business operation, provide support to other HR teams to enable excellent service delivery across the Function, including Workday Team, ER, Resourcing, and Learning & Development

What we're looking for

• Proven HR experience, with a understanding of HR processes and best practices
• A strong customer service mindset, with a track record of delivering high-quality support to internal stakeholders
• Effective teammate and experience of working with customers to achieve a common goal
• Experience using HR systems, with knowledge of Workday being a distinct advantage
• Proactive approach to improving processes, with examples of streamlining or enhancing ways of working
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively
• Clear and confident communicator, comfortable engaging across all communication channels
• Tech-savvy and adaptable, with confidence using Microsoft Office tools (Word, Excel, Teams, etc.)
• Comfortable working with data, with experience in producing and interpreting HR metrics (desirable)

Key details

• Closing date: 23:59pm 6th September 2026
• Interview location: In person at our head office in Southampton