HR Service Delivery Lead: Reward & Process Improvement

Lloyds Banking Group; Halifax; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday + bank holidays

Wellbeing & parental leave policies

Job summary

Lloyds Banking Group, Halifax/Leeds, is seeking an HR Reward Analyst to help shape and deliver annual Reward processes and services. You will work across feature teams, using data to understand performance, and identifying opportunities to simplify colleague journeys and implement practical changes.

You’ll contribute to both existing services and new changes, analysing operational data to spot trends and coordinating actions with leaders as changes progress. Hybrid working is available.

Qualifications

• HR Service Delivery: Experience of HR processes or services, with the ability to apply that knowledge to support effective service delivery and respond to more challenging requirements.
• Data Literacy: The ability to analyse and put data into context, using it to identify trends, issues and opportunities and support decision-making.
• Risk & Issue Management: An understanding of operational risks, controls and governance, with the ability to monitor issues and raising concerns where appropriate.
• Critical Thinking: The ability to evaluate information and data, ask the right questions and use evidence to help identify practical improvements and solutions.
• Colleague Experience: An understanding of how people processes and services connect to the wider colleague experience, with a focus on improving journeys and outcomes.
• Collaboration: The ability to work effectively across different teams and build productive working relationships to deliver shared outcomes.
• And any experience of this would be really useful
• Application of Policy: Experience applying established policies, processes or controls and recognising when exceptions need to be escalated.
• Managing Key Relationships: Experience building positive working relationships, managing expectations and providing clear updates on progress, risks and issues.

Responsibilities

• Analyse operational data to identify trends, issues and opportunities for improvement.
• Look at colleague journeys and identify ways to simplify processes, improve quality and make services more efficient.
• Support the shaping, delivery, testing and embedding of service enhancements and process changes.
• Support governance, controls and risk activities, monitoring issues and actions and raising concerns where appropriate.
• Coordinate activities and provide clear updates to key collaborators and leaders as changes progress.
• Build your knowledge of annual Reward processes and HR service delivery while sharing learning across the team.

Skills

HR processes

Data literacy

Risk & issue management

Critical thinking

Colleague experience

Collaboration

Policy application

Relationship management

Job description

Lloyds Banking Group, Halifax/Leeds, is seeking an HR Reward Analyst to help shape and deliver annual Reward processes and services. You will work across feature teams, using data to understand performance, and identifying opportunities to simplify colleague journeys and implement practical changes.

You’ll contribute to both existing services and new changes, analysing operational data to spot trends and coordinating actions with leaders as changes progress. Hybrid working is available.