HR Service Delivery Assistant Manager

Lloyds Banking Group; Leeds; In loco; GBP 40.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous pension contribution

Annual performance bonus

Share schemes

Discounted shopping

28 days' holiday

Wellbeing initiatives

Parental leave policies

Descrizione del lavoro

Lloyds Banking Group is seeking a stakeholder-focused professional to help shape and deliver annual Reward processes. You will work across feature teams to deliver improvements, supported by data insights to enhance colleague journeys and service delivery.

You will contribute to governance, risk management and the ongoing evolution of HR services, collaborating with colleagues to identify opportunities and implement practical changes that benefit colleagues and the organisation.

Competenze

• Data literacy to analyse and contextualise data for decision making.
• Understanding operational risks, controls and governance.
• Ability to evaluate information and identify practical improvements.

Mansioni

• Analyse operational data to identify trends and opportunities for improvement.
• Simplify colleague journeys and improve service quality and efficiency.
• Support shaping, delivery, testing and embedding service enhancements and process changes.

Conoscenze

Data literacy

Risk & issue management

Critical thinking

Colleague experience

Collaboration

Policy application

Relationship management

Descrizione del lavoro

Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of HR policy EITHER as an individual contributor AND/OR through the leadership of a team., This is an opportunity to help shape and deliver the annual Reward processes that make a real difference to our colleagues. Working across feature teams, you'll support the ongoing delivery and improvement of Reward processes and services. You'll use data and insight to understand how services are performing, recognise new opportunities to simplify or improve colleague journeys, and help turn those opportunities into practical changes. You'll contribute to both existing services and new changes, working alongside colleagues across the team to:

• Analyse operational data to identify trends, issues and opportunities for improvement.
• Look at colleague journeys and identify ways to simplify processes, improve quality and make services more efficient.
• Support the shaping, delivery, testing and embedding of service enhancements and process changes.
• Support governance, controls and risk activities, monitoring issues and actions and raising concerns where appropriate.
• Coordinate activities and provide clear updates to key collaborators and leaders as changes progress.
• Build your knowledge of annual Reward processes and HR service delivery while sharing learning across the team.
  HR Service Delivery: Experience of HR processes or services, with the ability to apply that knowledge to support effective service delivery and respond to more challenging requirements.
• Data Literacy: The ability to analyse and put data into context, using it to identify trends, issues and opportunities and support decision-making.
• Risk & Issue Management: An understanding of operational risks, controls and governance, with the ability to monitor issues and escalat
• Critical Thinking: The ability to evaluate information and data, ask the right questions and use evidence to help identify practical improvements and solutions.
• Colleague Experience: An understanding of how people processes and services connect to the wider colleague experience, with a focus on improving journeys and outcomes.
• Collaboration: The ability to work effectively across different teams and build productive working relationships to deliver shared outcomes.
• Application of Policy: Experience applying established policies, processes or controls and recognising when exceptions need to be escalated.
• Managing Key Relationships: Experience building positive working relationships, managing expectations and providing clear updates on progress, risks and issues.

And any experience of this would be really useful

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies