HR Service Delivery Assistant Manager

Lloyds Banking Group; Halifax; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday + bank holidays

Wellbeing & parental leave policies

Job summary

Lloyds Banking Group, Halifax/Leeds, is seeking an HR Reward Analyst to help shape and deliver annual Reward processes and services. You will work across feature teams, using data to understand performance, and identifying opportunities to simplify colleague journeys and implement practical changes.

You’ll contribute to both existing services and new changes, analysing operational data to spot trends and coordinating actions with leaders as changes progress. Hybrid working is available.

Qualifications

• HR Service Delivery: Experience of HR processes or services, with the ability to apply that knowledge to support effective service delivery and respond to more challenging requirements.
• Data Literacy: The ability to analyse and put data into context, using it to identify trends, issues and opportunities and support decision-making.
• Risk & Issue Management: An understanding of operational risks, controls and governance, with the ability to monitor issues and raising concerns where appropriate.
• Critical Thinking: The ability to evaluate information and data, ask the right questions and use evidence to help identify practical improvements and solutions.
• Colleague Experience: An understanding of how people processes and services connect to the wider colleague experience, with a focus on improving journeys and outcomes.
• Collaboration: The ability to work effectively across different teams and build productive working relationships to deliver shared outcomes.
• And any experience of this would be really useful
• Application of Policy: Experience applying established policies, processes or controls and recognising when exceptions need to be escalated.
• Managing Key Relationships: Experience building positive working relationships, managing expectations and providing clear updates on progress, risks and issues.

Responsibilities

• Analyse operational data to identify trends, issues and opportunities for improvement.
• Look at colleague journeys and identify ways to simplify processes, improve quality and make services more efficient.
• Support the shaping, delivery, testing and embedding of service enhancements and process changes.
• Support governance, controls and risk activities, monitoring issues and actions and raising concerns where appropriate.
• Coordinate activities and provide clear updates to key collaborators and leaders as changes progress.
• Build your knowledge of annual Reward processes and HR service delivery while sharing learning across the team.

Skills

HR processes

Data literacy

Risk & issue management

Critical thinking

Colleague experience

Collaboration

Policy application

Relationship management

Job description

Job Description Summary

Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of HR policy EITHER as an individual contributor AND/OR through the leadership of a team.

End Date Wednesday 18 November 2026

Salary Range £40,824 - £45,360

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

LOCATION(S): Halifax / Leeds

HOURS: Full time – 35 hours per week

WORKING PATTERN: Hybrid

Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

This is an opportunity to help shape and deliver the annual Reward processes that make a real difference to our colleagues. Working across feature teams, you’ll support the ongoing delivery and improvement of Reward processes and services. You’ll use data and insight to understand how services are performing, recognise new opportunities to simplify or improve colleague journeys, and help turn those opportunities into practical changes. You’ll contribute to both existing services and new changes, working alongside colleagues across the team to:

• Analyse operational data to identify trends, issues and opportunities for improvement.
• Look at colleague journeys and identify ways to simplify processes, improve quality and make services more efficient.
• Support the shaping, delivery, testing and embedding of service enhancements and process changes.
• Support governance, controls and risk activities, monitoring issues and actions and raising concerns where appropriate.
• Coordinate activities and provide clear updates to key collaborators and leaders as changes progress.
• Build your knowledge of annual Reward processes and HR service delivery while sharing learning across the team.

Why join us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What you'll need

• HR Service Delivery: Experience of HR processes or services, with the ability to apply that knowledge to support effective service delivery and respond to more challenging requirements.
• Data Literacy: The ability to analyse and put data into context, using it to identify trends, issues and opportunities and support decision-making.
• Risk & Issue Management: An understanding of operational risks, controls and governance, with the ability to monitor issues and raising concerns where appropriate.
• Critical Thinking: The ability to evaluate information and data, ask the right questions and use evidence to help identify practical improvements and solutions.
• Colleague Experience: An understanding of how people processes and services connect to the wider colleague experience, with a focus on improving journeys and outcomes.
• Collaboration: The ability to work effectively across different teams and build productive working relationships to deliver shared outcomes.
• And any experience of this would be really useful
• Application of Policy: Experience applying established policies, processes or controls and recognising when exceptions need to be escalated.
• Managing Key Relationships: Experience building positive working relationships, managing expectations and providing clear updates on progress, risks and issues.

This is a place for you... Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.