HR Service Delivery Assistant Manager

Lloyds Banking Group; Calderdale; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts on goods/services

28 days holiday + bank holidays

Job summary

Lloyds Banking Group in Halifax/Leeds seeks a candidate to help shape and deliver annual Reward processes. You will support ongoing delivery and improvement of Reward processes, using data to understand performance and identify opportunities to simplify colleague journeys and improve services.

You’ll work with feature teams to deliver enhancements, support governance, and coordinate updates for stakeholders as changes progress, while building knowledge of Reward processes and HR service delivery.

Qualifications

• Experience of HR processes or services applied to service delivery.
• Ability to analyse data and use it to inform decisions.
• Understanding of operational risks, controls and governance.
• Ability to evaluate information and propose improvements.
• Understanding of how people processes affect colleague experience.
• Ability to work across teams to deliver outcomes.

Responsibilities

• Analyse operational data to identify trends, issues and opportunities for improvement.
• Look at colleague journeys and identify ways to simplify processes and improve efficiency.
• Support shaping, delivery, testing and embedding of service enhancements and changes.
• Support governance, controls and risk activities, monitoring issues and actions.
• Coordinate activities and provide clear updates to collaborators and leaders as changes progress.
• Build knowledge of annual Reward processes and HR service delivery while sharing learnings.

Skills

HR Service Delivery

Data literacy

Risk & issue management

Critical thinking

Colleague experience

Collaboration

Job description

LOCATION(S): Halifax / Leeds

HOURS: Full time - 35 hours per week

WORKING PATTERN: Hybrid

Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

This is an opportunity to help shape and deliver the annual Reward processes that make a real difference to our colleagues.

Working across feature teams, you'll support the ongoing delivery and improvement of Reward processes and services. You'll use data and insight to understand how services are performing, recognise new opportunities to simplify or improve colleague journeys, and help turn those opportunities into practical changes.

You'll contribute to both existing services and new changes, working alongside colleagues across the team to:

• Analyse operational data to identify trends, issues and opportunities for improvement.
• Look at colleague journeys and identify ways to simplify processes, improve quality and make services more efficient.
• Support the shaping, delivery, testing and embedding of service enhancements and process changes.
• Support governance, controls and risk activities, monitoring issues and actions and raising concerns where appropriate.
• Coordinate activities and provide clear updates to key collaborators and leaders as changes progress.
• Build your knowledge of annual Reward processes and HR service delivery while sharing learning across the team.

Why join us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What you'll need

• HR Service Delivery: Experience of HR processes or services, with the ability to apply that knowledge to support effective service delivery and respond to more challenging requirements.
• Data Literacy: The ability to analyse and put data into context, using it to identify trends, issues and opportunities and support decision-making.
• Risk & Issue Management: An understanding of operational risks, controls and governance, with the ability to monitor issues and elevate concerns appropriately.
• Critical Thinking: The ability to evaluate information and data, ask the right questions and use evidence to help identify practical improvements and solutions.
• Colleague Experience: An understanding of how people processes and services connect to the wider colleague experience, with a focus on improving journeys and outcomes.
• Collaboration: The ability to work effectively across different teams and build productive working relationships to deliver shared outcomes.

And any experience of this would be really useful

• Application of Policy: Experience applying established policies, processes or controls and recognising when exceptions need to be escalated.
• Managing Key Relationships: Experience building positive working relationships, managing expectations and providing clear updates on progress, risks and issues.

This is a place for you...

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

Benefits

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies