Senior Manager, Colleague Experience & AI Transformation

Lloyds Banking Group; Ledston; Hybrid; GBP 78,000 - 92,000; Full time

Benefits offered by this job

Pension up to 15%

Performance bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a Senior Manager – Colleague Experience & Innovation to shape the future of People services. You will lead end-to-end service design, map journeys, and guide AI-enabled transformations across multidisciplinary teams.

This hybrid role offers 35 hours weekly with locations Leeds, Bristol or Halifax, collaborating across Product, Policy, Proposition, Platform, Technology and Data to deliver measurable colleague outcomes.

Qualifications

• Design Thinking and operating models to enable end-to-end services.
• Colleague experience design, identifying bottlenecks and translating needs into service requirements.
• AI literacy to apply agentic capabilities and human-AI interactions.
• Strong facilitation and influencing skills with senior leaders.
• Experience linking strategic direction with delivery outcomes.
• Coaching teams in modern design approaches and systems thinking.

Responsibilities

• Lead end-to-end service and operating model design, linking needs with processes and governance.
• Lead journey and experience design using human-centred approaches to identify improvement areas.
• Shape agentic service design and AI transformation with governance and escalation paths.
• Connect data, knowledge and technology architecture to support intelligent automation.
• Lead complex service-design and transformation activities across multiple teams.
• Build service-design capability through coaching and modern design practices.

Skills

Design Thinking

Operating Models

Colleague Experience

AI literacy

Communication

Commercial Insight

Coaching

Tools

ARIS

Figma

Rainbird

Job description

Lloyds Banking Group is seeking a Senior Manager – Colleague Experience & Innovation to shape the future of People services. You will lead end-to-end service design, map journeys, and guide AI-enabled transformations across multidisciplinary teams.

This hybrid role offers 35 hours weekly with locations Leeds, Bristol or Halifax, collaborating across Product, Policy, Proposition, Platform, Technology and Data to deliver measurable colleague outcomes.