HR Manager

Q5; London; On-site; GBP 95,000 - 105,000; Full time

Job summary

A leading company in IT Services is seeking a seasoned HR Manager to enhance employee experience and lead HR initiatives. The role involves managing HR operations, ensuring compliance with UK and US laws, and developing a high-performing HR team. Ideal candidates will have extensive HR experience, strong communication skills, and a proactive approach to HR challenges.

Qualifications

• Minimum 7 years' experience in a generalist HR role.
• Strong knowledge of UK and US employment law.
• CIPD qualified (Level 5 minimum).

Responsibilities

• Lead and deliver comprehensive HR service across the business.
• Manage employee relations and HR compliance.
• Oversee performance management and employee development.

Skills

Communication

Coaching

Data Literacy

Critical Thinking

Emotional Intelligence

Education

CIPD Level 5

CIPD Level 7

Tools

Microsoft Office

SharePoint

Teams

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are seeking a seasoned HR Manager with a minimum of 7 years' progressive HR experience to lead and deliver a comprehensive HR service across the business. You will play a pivotal role in shaping our employee experience, developing the HR team, supporting people leaders, and driving key HR initiatives, ensuring the business remains compliant, engaged, and aligned to best practices.

Line Manager: Global HR Director

Line management responsibilities: HR Adviser (London) and HR Coordinator (Saudi)

Forms part of: Global People team made up of:

• Recruitment Team: Early Careers Lead, Experience Hires Lead, Recruitment Coordinator
• Part-time HR Lead (Australia)
• Learning & Development Lead
  
  
  

Team Leadership:

• Line manage and support the development of the HR Adviser and HR Coordinator (based in Saudi), providing regular coaching, performance feedback, and professional development opportunities
• Oversee day-to-day workload allocation, ensuring an efficient, effective, and high-quality HR service across the business
• Foster a collaborative, high-performing HR team culture
  
  
  

Employee Relations:

• Act as the primary advisor on complex employee relations matters including grievances, disciplinary processes, absence management, and performance issues
• Ensure fair, consistent, and legally compliant resolution of ER cases, supporting managers with coaching and documentation
  
  
  

HR Policies & Compliance:

• Develop, update, and embed HR policies and procedures in line with evolving UK employment law and best practice
• Provide advice and support on employment law issues across the UK and US; familiarity with Saudi law is a plus
• Lead regular audits to ensure HR compliance and advise leadership on risk mitigation
  
  
  

Performance Management:

• Oversee the end-to-end performance management cycle, including setting objectives, reviews and appraisals across the business
• Provide training and guidance to managers on effective performance conversations, capability management, and employee development working with the L&D Lead where appropriate
  
  
  

Benefits & Compensation:

• Manage the administration and communication of employee benefits programmes
• Support annual salary review and bonus cycles, contributing to reward benchmarking and market competitiveness analysis
  
  
  

Workplace Investigations:

• Lead or support internal investigations into workplace complaints, ensuring thoroughness, confidentiality, impartiality, and alignment with internal protocols and external legal standards
  
  
  

Diversity & Inclusion:

• Manage the delivery and reporting of D&I surveys, analyse results, and propose action plans to drive progress
• Champion diversity, equity, and inclusion initiatives across the employee lifecycle
• Partner with internal stakeholders and external providers to promote a healthy and inclusive workplace culture
  
  
  

HR Projects:

• Work with the Global HR Director to plan and deliver HR projects that support business objectives, such as system implementations, restructuring activities, employee engagement initiatives, and culture change programmes
• Monitor project milestones, stakeholder communication, and ensure delivery on time and within budget
  
  
  

Requirements

• Minimum 7 years' experience in a generalist HR role, with prior demonstrable experience of managing and developing junior HR team members
• Strong working knowledge of UK employment law with demonstrable experience handling HR matters under US employment law
• Experience or familiarity with Saudi labour law is desirable
• Demonstrable capability in developing and coaching junior members of the team
• Excellent communication, influencing, and coaching skills
• Proven experience in policy development, compliance oversight, and workplace investigations
• Track record of delivering HR projects end-to-end
• Ideally CIPD qualified (Level 5 minimum, Level 7 preferred) or the ability; US HR certifications (PHR, SPHR) advantageous
• Demonstrable ability to build strong relationships with both internal (Q5ers) and external (development providers) stakeholders
• Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment
• Strong data literacy; able to analyse HR metrics and produce actionable insights
• Independent and proactive worker, must be a forward thinker / planner with the ability to work autonomously, a self-starter, self-disciplined
• Strong and engaging presentation skills and happy to facilitate development sessions where appropriate
• Excellent critical thinking skills and attention to detail
• High level of computer/database skills including Microsoft Word, Excel, PowerPoint, Microsoft Office including SharePoint and Teams
• Ability to work flexibly under pressure with a proven track record to deliver against simultaneous objectives, combined with an ability to multitask with multiple complex issues
• Have high emotional intelligence
  
  

We are keen to talk with those who have developed their career working in a start-up environment.

Note: Due to the nature of the business, we do need someone who is able to base themselves in the office 3 days a week to effectively work with the team and broader stakeholders.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  IT Services and IT Consulting

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