HR Helpdesk Team Lead - Customer‑Centric Service

Royal Mail Group; Sheffield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading postal service provider based in Sheffield is seeking a Helpdesk Service Team Leader to lead a team delivering a high-quality customer-focused HR service. Responsibilities include analyzing call trends, monitoring service metrics, and fostering a positive working environment. Candidates should have exceptional leadership, organizational, and communication skills. This role offers a competitive salary, benefits, and a full-time, 8-month fixed term contract. Join a dynamic team at the forefront of customer service excellence.

Benefits

Competitive salary

10% annual bonus potential

27.5 days annual leave

Company pension scheme

Family friendly support

Qualifications

• Demonstrated excellence in team management and call centre delivery.
• Ability to prioritise workloads effectively in a fast-paced environment.
• Strong understanding of HR systems and experience in incident reporting.

Responsibilities

• Lead a team to deliver a high-quality, customer-focused HR service.
• Monitor service metrics and quality standards for continuous improvement.
• Engage and develop the team through regular meetings and support.

Skills

Leadership skills

Organisational skills

Communication skills

Time management

Experience in contact centre

Job description

A leading postal service provider based in Sheffield is seeking a Helpdesk Service Team Leader to lead a team delivering a high-quality customer-focused HR service. Responsibilities include analyzing call trends, monitoring service metrics, and fostering a positive working environment. Candidates should have exceptional leadership, organizational, and communication skills. This role offers a competitive salary, benefits, and a full-time, 8-month fixed term contract. Join a dynamic team at the forefront of customer service excellence.