HR Apprentice

Examworks Ltd; Preston; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading HR services provider in Preston is seeking a motivated HR Apprentice to support the HR team in delivering high-quality service. You will assist with managing HR inquiries and maintaining employee records. Ideal candidates will have GCSEs in English and Maths, along with a positive attitude and enthusiasm to learn. This role provides excellent training and development opportunities.

Benefits

Access to online training platform

Regular coaching and feedback

Qualifications

• GCSE in English and Maths required.
• Relevant industry qualifications can be shared.
• Good communication and interpersonal skills are essential.

Responsibilities

• Act as the first point of contact for HR queries.
• Ensure personnel records are accurate and up-to-date.
• Administer reward and recognition schemes.

Skills

Communication skills

IT skills

Organisation skills

Customer care skills

Team working

Good telephone manner

Approachable

Positive attitude

Enthusiasm to learn

Ability to make a difference

Education

GCSE in English (grade A-C/9-4)

GCSE in Maths (grade A-C/9-4)

Job description

Overview

The HR Apprentice role is to support the HR team in delivering a high quality service to the group. The role has been developed to show a defined career path within Human Resources.

Responsibilities

• Acting as the first point of contact for all HR related queries responding promptly, whilst managing expectations effectively
• To ensure that all personnel information and records are accurate, kept up to date and issued in line with company policy and procedure
• Reviewing the HR inbox, answering queries where possible and forwarding on in other instances
• To ensure all new starters are accurately loaded to the cascade system on Day 1
• To process changes for employees with the support of the HR team
• To administer our reward and recognition schemes with the assistance of the HR team
• To run HR reports as required to assist the HR team
• Support the team with processing of key projects such as recruitment, wellbeing and engagement
• Support the team on activities within the HR system
• Any other duties as required

What you can expect / How you will be supported

You will have access to excellent training to support you in your role. You will receive regular coaching and feedback from your line manager. You will have access to our on-line training platform where you will find various self-development modules that are aligned to our company Values. Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

Key Competencies

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers' expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g. phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Qualifications

• GCSE in English (grade A-C/9-4)
• GCSE in Maths (grade A-C/9-4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working
• Good telephone manner
• Approachable
• Positive attitude
• Enthusiasm to learn
• A desire to make a difference

Examworks UK is part of a Global organisation that is broken down into various business streams. The stream that the HR role will be based in is Premex Services Ltd (PSL). PSL provides high quality, independent medico-legal reports to the legal professional and insurance industry which are used to assist in personal injury cases.