HR Administrator – On-site, Policy & Case Support

Hotelcare; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Hotelcare, the UK's leading hotel support services company, is seeking a full-time HR Administrator to join the on-site team at Holiday Inn Kensington.

You will advise managers, manage HR data, onboard candidates, handle disciplinaries and grievances, and support payroll and risk teams in a busy HR environment.

The role requires a CIPD Level 5 or equivalent, attention to detail, proactivity, and the ability to work independently in a fast-paced hotel setting.

Qualifications

• HR qualification CIPD Level 5
• Experience handling employment cases (disciplinaries/grievances)
• High level of attention to detail
• Proactivity and ability to work independently
• Experience as an Administrator supporting an HR team is advantageous
• Good understanding of HR and data management

Responsibilities

• Act as first point of contact for internal/external queries (email, phone, tickets)
• Onboard new candidates using HR systems
• Provide general administration and maintain employee data
• Handle HR cases including disciplinaries and grievances
• Collaborate with Payroll, Risk and on-site teams
• Monitor, measure and report HR metrics within formats/timescales
• Support the wider HR team

Skills

HR administration

Data management

Onboarding

Disciplinary handling

Education

CIPD Level 5

Job description

Hotelcare, the UK's leading hotel support services company, is seeking a full-time HR Administrator to join the on-site team at Holiday Inn Kensington.

You will advise managers, manage HR data, onboard candidates, handle disciplinaries and grievances, and support payroll and risk teams in a busy HR environment.

The role requires a CIPD Level 5 or equivalent, attention to detail, proactivity, and the ability to work independently in a fast-paced hotel setting.