HR Administrator (Full Time)

Hotelcare; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Hotelcare, the UK's leading hotel support services company, is seeking a full-time HR Administrator to join the on-site team at Holiday Inn Kensington.

You will advise managers, manage HR data, onboard candidates, handle disciplinaries and grievances, and support payroll and risk teams in a busy HR environment.

The role requires a CIPD Level 5 or equivalent, attention to detail, proactivity, and the ability to work independently in a fast-paced hotel setting.

Qualifications

• HR qualification CIPD Level 5
• Experience handling employment cases (disciplinaries/grievances)
• High level of attention to detail
• Proactivity and ability to work independently
• Experience as an Administrator supporting an HR team is advantageous
• Good understanding of HR and data management

Responsibilities

• Act as first point of contact for internal/external queries (email, phone, tickets)
• Onboard new candidates using HR systems
• Provide general administration and maintain employee data
• Handle HR cases including disciplinaries and grievances
• Collaborate with Payroll, Risk and on-site teams
• Monitor, measure and report HR metrics within formats/timescales
• Support the wider HR team

Skills

HR administration

Data management

Onboarding

Disciplinary handling

Education

CIPD Level 5

Job description

Do you have a good understanding of HR and a high level of attention to detail, and would you like to join our team as a full-time HR Administrator?

Hotelcare is the UK's leading hotel support services company, and we have an exciting opportunity for a full-time HR Administrator to work on site at Holiday Inn Kensington.

We provide top-rated room attendant services to well-known hotel brands as well as boutique hotels. Hotelcare is committed to delivering a professional service, carried out by thoroughly trained staff, ensuring hotel guests receive an excellent level of care and enjoy their stay, while adhering to strict budgets and meeting hotel management expectations.

The successful candidate will provide advice and guidance to managers on a daily basis and ensure that all processes and policies are followed. We are a very busy department, as many employees come to us as their first point of contact.

Key Responsibilities

• Acting as the first point of contact for all internal and external queries (email, phone and internal ticketing system)
• Using HR systems to onboard new candidates
• Providing general administration and employee data management
• Handling HR cases, including disciplinaries and grievances
• Working closely with the Payroll and Risk departments as well as on-site teams
• Monitoring, measuring and reporting on HR matters within agreed formats and timescales
• Supporting the wider HR team

Key Requirements

• HR qualification, ideally CIPD Level 5
• Previous experience managing employment cases (e.g. disciplinaries, grievances)
• High level of attention to detail
• Proactivity and the ability to work independently
• Previous experience as an Administrator supporting an HR team would be an advantage
• Good understanding of HR and data management