HR Administrator (Full Time)

HC Facility Management Limited; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Hotelcare is recruiting a full-time HR Administrator to join our busy on-site team at the Holiday Inn Kensington. You will provide day-to-day HR guidance to managers, maintain records, onboard candidates and support data and policy compliance.

The role requires an HR qualification (CIPD Level 5 preferred), prior experience with employment cases, and a strong eye for detail. The position is on-site and offers a competitive salary.

Qualifications

• HR qualification, CIPD Level 5 preferred.
• Experience managing employment cases (disciplinaries, grievances).
• High level of attention to detail required.
• Proactive and able to work independently.
• Experience as an administrator supporting an HR team is a plus.
• Good understanding of HR and data management.

Responsibilities

• Act as first point of contact for internal and external queries (email, phone, ticketing).
• Maintain personnel records.
• Onboard new candidates using HR systems.
• Provide general administration and data management for employees.
• Handle HR cases including disciplinaries and grievances.
• Collaborate with Payroll, Risk and onsite teams.
• Monitor and report HR matters within formats and timescales.
• Support the wider HR team.

Skills

Attention to detail

Proactive/independent work

HR data management

HR case handling

Administrator support experience

Education

CIPD Level 5

Tools

HR systems (HRIS)

Job description

Job description

Do you have a good understanding of HR and a high level of attention to detail, and would you like to join our team as a full-time HR Administrator?

Hotelcare is the UK's leading hotel support services company, and we have an exciting opportunity for a full-time HR Administrator to work on site at Holiday Inn Kensington.

We provide top-rated room attendant services to well-known hotel brands as well as boutique hotels. Hotelcare is committed to delivering a professional service, carried out by thoroughly trained staff, ensuring hotel guests receive an excellent level of care and enjoy their stay, while adhering to strict budgets and meeting hotel management expectations.

The successful candidate will provide advice and guidance to managers on a daily basis and ensure that all processes and policies are followed. We are a very busy department, as many employees come to us as their first point of contact.

Key Responsibilities

• Acting as the first point of contact for all internal and external queries (email, phone and internal ticketing system)
• Maintaining personnel records
• Using HR systems to onboard new candidates
• Providing general administration and employee data management
• Handling HR cases, including disciplinaries and grievances
• Working closely with the Payroll and Risk departments as well as on-site teams
• Monitoring, measuring and reporting on HR matters within agreed formats and timescales
• Supporting the wider HR team

Key Requirements

• HR qualification, ideally CIPD Level 5
• Previous experience managing employment cases (e.g. disciplinaries, grievances)
• High level of attention to detail
• Proactivity and the ability to work independently
• Previous experience as an Administrator supporting an HR team would be an advantage
• Good understanding of HR and data management

Working hours: Full time
Salary: £30,000 to £35,000