Hr Administrator

Hotelcare; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Hotelcare is seeking a full-time HR Administrator to support on-site at Holiday Inn Kensington. You will advise managers, manage HR cases, and ensure that policies are followed in a busy department.

The role requires meticulous data handling, onboarding via HR systems, and maintaining personnel records, with collaboration across payroll and risk teams to meet hotel management expectations.

Qualifications

• HR qualification (CIPD Level 5) is preferred.
• Experience managing disciplinary and grievance cases.
• High level of attention to detail.
• Proactive and able to work independently.
• Experience as an Administrator supporting an HR team is advantageous.
• Good understanding of HR and data management.

Responsibilities

• Act as first point of contact for internal and external queries (email, phone, ticketing).
• Maintain personnel records and HR data.
• Onboard new candidates using HR systems.
• Provide general administration and data management support.
• Handle HR cases including disciplinaries and grievances.
• Coordinate with Payroll and Risk and on-site teams.
• Monitor, measure, and report HR matters as required.
• Support the wider HR team.

Skills

Attention to detail

Proactive

HR data management

Independent worker

HR systems onboarding

Education

CIPD Level 5

Tools

HRIS

Job description

Job description

Do you have a good understanding of HR and a high level of attention to detail, and would you like to join our team as a full-time HR Administrator?

Hotelcare is the UK's leading hotel support services company, and we have an exciting opportunity for a full-time HR Administrator to work on site at Holiday Inn Kensington.

We provide top-rated room attendant services to well-known hotel brands as well as boutique hotels. Hotelcare is committed to delivering a professional service, carried out by thoroughly trained staff, ensuring hotel guests receive an excellent level of care and enjoy their stay, while adhering to strict budgets and meeting hotel management expectations.

The successful candidate will provide advice and guidance to managers on a daily basis and ensure that all processes and policies are followed. We are a very busy department, as many employees come to us as their first point of contact.

Key Responsibilities

• Acting as the first point of contact for all internal and external queries (email, phone and internal ticketing system)
• Maintaining personnel records
• Using HR systems to onboard new candidates
• Providing general administration and employee data management
• Handling HR cases, including disciplinaries and grievances
• Working closely with the Payroll and Risk departments as well as on-site teams
• Monitoring, measuring and reporting on HR matters within agreed formats and timescales
• Supporting the wider HR team

Key Requirements

• HR qualification, ideally CIPD Level 5
• Previous experience managing employment cases (e.g. disciplinaries, grievances)
• High level of attention to detail
• Proactivity and the ability to work independently
• Previous experience as an Administrator supporting an HR team would be an advantage
• Good understanding of HR and data management

Working hours: Full time
Salary: £30,000 to £35,000

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