Housing with Support Manager

Mtvh; East Midlands; Remote; GBP 27,000 - 29,000; Full time

Job summary

MTVH (Metropolitan Thames Valley Housing) is seeking a Housing with Support Manager for our Later Living team in the Midlands. Based at our Ruddington properties, this 30-hour-per-week permanent role involves day-to-day scheme management, responding to housing and support enquiries, and building strong relationships with residents and external partners.

The role requires independent decision-making, prioritisation, and safeguarding awareness.

Qualifications

• Experience supporting older residents, addressing housing, wellbeing, and independence needs.
• Strong problem-solving skills and ability to work on your own initiative.
• Understanding of tenancy agreements, resident rights, and landlord duties.
• Knowledge of Later Living policies and safeguarding best practices.
• Commitment to excellent customer service and stakeholder relationships.
• Awareness of safeguarding responsibilities and appropriate response.
• Ability to manage a varied workload and priorities independently.
• Strong communication and interpersonal skills with residents and partners.

Responsibilities

• Manage day-to-day operations of the Later Living scheme.
• Respond to housing and support enquiries and liaise with residents.
• Build positive relationships with residents, contractors, and partner agencies.
• Participate in an on-site rota if required.
• Ensure residents receive an excellent housing service and promote wellbeing.

Skills

Older adults support

Problem solving

Housing management

Legislation knowledge

Customer service

Safeguarding awareness

Independent work

Communication skills

Job description

Hours: 30 hours per week, part-time

Salary: £27,102 - £28,528 pro-rata

Contract: Permanent

Location: Ruddington Dispersed Properties – Base – Lutterell Court Community Centre, Uppingham Crescent, West Bridgford, Nottingham, NG2 7LN

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living.

This role

Metropolitan Thames Valley Housing is looking for an enthusiastic and customer-focused Housing with Support Manager to join our Later Living team in the Midlands. Based at our Ruddington properties, this is a 30-hour per week permanent role, worked over five days, Monday to Friday.

As a Housing with Support Manager, you will play a key role in the day-to-day management of the scheme, ensuring residents receive an excellent housing service while promoting independence, wellbeing, and quality of life. You will act as the primary point of contact for residents, responding to housing and support-related enquiries and building positive relationships with customers, contractors, partner agencies, and other stakeholders.

This role requires confidence in working independently, making informed decisions, and managing a varied workload. You may also be required to participate in an on-call rota, for which additional remuneration is provided where allocated.

Our Ruddington service is based within a community centre setting and supports residents living across several nearby Later Living schemes. Many of our residents value the reassurance of having a dedicated on‑site presence to help them maintain their independence and remain connected within their community.

Applicants must hold a full UK driving licence and have access to a vehicle for work purposes.

What you’ll need to succeed

As the on‑site Housing with Support Manager, you will be the first point of contact for residents and will play a pivotal role in the successful day‑to‑day management of the scheme. While you will be supported by a wider team, you will often work independently and will need to be confident in making decisions, managing priorities, and resolving issues effectively.

To be considered for this opportunity, your CV should demonstrate:

• Experience of supporting vulnerable older people, with an understanding of their housing, wellbeing, and independence needs.
• Strong problem‑solving skills and the ability to make sound decisions using your own initiative.
• A good understanding of housing management practices, including tenancy agreements, resident rights, and landlord responsibilities.
• Knowledge of relevant legislation, policies, and best practice relating to Later Living and supported housing services.
• A commitment to delivering excellent customer service and building positive relationships with residents and stakeholders.
• Awareness of adult safeguarding responsibilities and confidence in recognising and responding appropriately to safeguarding concerns.
• The ability to work independently while managing a varied workload and competing priorities.
• Strong communication and interpersonal skills, with the ability to engage effectively with residents, colleagues, contractors, and external agencies.

This is an ideal opportunity for a housing professional who is passionate about supporting older people and creating safe, thriving communities where residents can live well and maintain their independence.

Interview information

Interview: TBC

Location: Waterfront House, Technology Drive, Beeston.

We encourage early applications, as vacancies may be reviewed throughout the advertising period.

Our promise

At MTVH, we are committed to creating an inclusive workplace where everyone is treated with fairness, dignity, and respect. All employment decisions are based on business needs, role requirements, skills, experience, and qualifications, regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We are proud to be recognised as a Disability Confident Employer, demonstrating our commitment to attracting, recruiting, and developing talented individuals with disabilities and long‑term health conditions. We strive to provide an inclusive recruitment process and workplace where everyone has the opportunity to fulfil their potential and achieve their career aspirations.

As part of our commitment to delivering safe, high‑quality services to our customers, the successful candidate will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check, including an Adult Barred List check, following a conditional offer of employment. A satisfactory DBS outcome and ongoing compliance with safeguarding requirements are essential for this role.