Housing Officer

Vivid Resourcing Ltd; England; Ibrido; GBP 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Vivid Resourcing Ltd is seeking a Housing Officer to join a client in the United Kingdom on a 6-month hybrid contract. The role focuses on managing a caseload of general needs tenants, addressing tenancy issues, arrears, and safeguarding concerns, with a strong emphasis on customer service.

You will carry out tenancy visits, liaise with internal teams and external authorities, ensure records compliance, and support vulnerable tenants.

Competenze

• Manage a caseload of general needs tenants and properties.
• Deal with tenancy issues, breaches of tenancy, ASB and safeguarding.
• Manage rent arrears and arrange repayment plans; attend court for possession and arrears.

Mansioni

• Carry out tenancy visits and inspections; identify and resolve issues early.
• Provide advice and signpost welfare, financial and support services.
• Liaise with internal departments, external agencies, local authorities and legal representatives to resolve housing-related issues.
• Ensure accurate records are maintained and all actions comply with legislation and procedures.
• Provide a professional, customer-focused service while managing challenging situations and supporting vulnerable tenants.

Conoscenze

Tenant management

Arrears handling

Court attendances

Liaison skills

Safeguarding

Descrizione del lavoro

Job Title - Housing Officer

Length of contract - 6 Months

Rate - Competitive

Hybrid

JD

• Manage a caseload of general needs tenants and properties, ensuring effective tenancy and housing management.
• Deal with tenancy issues, breaches of tenancy, ASB, safeguarding and tenancy sustainment.
• Manage rent arrears, working with tenants to agree repayment arrangements and taking legal action where required, including preparing cases and attending court for possession and arrears cases.
• Carry out tenancy visits and inspections, identifying and resolving issues at an early stage.
• Provide advice and support to tenants, including signposting to relevant welfare, financial and support services.
• Liaise with internal departments, external agencies, local authorities and legal representatives to resolve housing-related issues.
• Ensure accurate records are maintained and all actions comply with relevant legislation, policies and procedures.
• Provide a professional, customer-focused service while managing challenging situations and supporting vulnerable tenants.